2. IT SUPPORT & SERVICE DELIVERY

• Provide 2nd/3rd line support to clients remotely and onsite, ensuring tickets are resolved to SLA.
• Troubleshoot and resolve issues across Windows Server, Microsoft 365, and cloud services.
• Assist with the deployment and maintenance of client infrastructure (servers, switches, routers, Wi-Fi, and VoIP systems).
• Manage onboarding/offboarding of client users, including security access and permissions.
• Maintain and update documentation in the CRM and IT asset management system.

SKILLS & EXPERIENCEESSENTIAL:

• Minimum 3 years in IT support (2nd/3rd line) and networking roles.
• Strong understanding of firewalls (UniFi, Mikrotik, EdgeRouter, Fortinet) and VPN configurations.
• Experience with Microsoft 365 administration & security.
• Solid understanding of network protocols, VLANs, routing, and switching.
• Cybersecurity knowledge (EDR, MFA, phishing protection, compliance requirements).
• Excellent problem-solving skills and customer service focus.

ROLE OVERVIEW

We are looking for a skilled Network Security & IT Support Engineer to join our growing team at 39D Managed IT Support Services. This role combines proactive cybersecurity management, technical support, and infrastructure optimisation to help deliver world-class IT services for our clients.
You will be key in protecting client networks, resolving technical issues, and implementing security best practices — ensuring our clients’ IT “just works” while supporting our business growth targets.

KEY RESPONSIBILITIES1. NETWORK SECURITY & CYBER PROTECTION

• Configure, monitor, and maintain firewalls, EDR solutions, and VPNs (including IPsec, SSL, and site-to-site tunnels).
• Conduct vulnerability scans and implement patch management for client environments.
• Review firewall logs, IDS/IPS alerts, and Microsoft 365 security reports, taking immediate remedial action where necessary.
• Support cybersecurity awareness training for clients.
• Implement backup and disaster recovery strategies, testing recovery procedures.