WHO WE ARE:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

YOUR ROLE:

The Network Security Specialist – L2 is responsible for assisting in engineering, long term strategies, planning, integration, and deployments pertaining to the IT Network. They will work closely with all members of the IT Operations team to continuously design, evolve, build, and ensure the integration, manageability, and security of highly available systems and applications. Working closely with other units, they will ensure that the design of Global Relay’s IT Networks integrate with other technologies such as storage, virtualization, containerization, and any and all systems and services.

YOUR RESPONSIBILITIES:

Participate in the development and engineering of long term strategies for the IT Network.
Utilize ‘Systems Thinking’ to understand interdependencies both within the IT Network and Infrastructure, and throughout Global Relay’s interests.
Work closely with Operations and Development teams to identify, troubleshoot, diagnose, and correct system related issues as they arise.
Participate in formulating and implementing innovative techniques for achieving and maintaining a high level of client satisfaction in conjunction with organizational effectiveness.
Collaborate with Operations and Development teams to identify opportunities for improved service, efficiency, security, and resiliency.
Participate in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancements.
Participate and support change management activities.
Provide support to business users and key stakeholders as needed.
Participate in the creation of documentation including: Runbooks, how-to user guides & technical how-to support guides, and Method of Procedures (MoP).
Support and evolve the monitoring and reviewing of system dashboards and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible.
Identify, evaluate and make recommendations on opportunities for the implementation of automation.
Provide support for all Systems Administration, escalated incidents or problem related items.
Utilize acquired knowledge to balance user requirements, available resources, organizational goals and objectives while striving to maintain top quality client service.