Network & Server Engineer

at  Novacroft

The Network & Server Engineer will be a hands-on experienced network and server professional who will report directly to the IT Team Leader, working closely with the Senior Leadership Team and other Department Managers. This is a Hybrid Role with a Minimum of 2-3 days a week in the office in Brixworth, Northamptonshire, NN6.
Minimum 3 years experience in a Network engineering role. All applicants must hold a full driving licence.

ESSENTIAL SKILLS

• Firewalls FortiGate
• Deploy, update (ACLs and firmware), maintain/Monitor
• FortiAnalyser
• FortiGate VPN/Zero trust.
• Cisco Switches
• Cisco WAF
• Full understanding of DHCP, DNS {Public and private)
• Linux Servers
• CentOS, Rocky, Ubuntu
• Ansible deploy, configure, admin
• Windows servers
• 2008R2 through 2022
• Active Directory
• Microsoft Azure experience
• Deploy, update servers, networking and firewalls (ACLs and VPNs), maintain/monitor
• SSL Certs
• Documentation skills

SOFT SKILLS

• Capability & willingness to show initiative and develop
• Liaising with internal and external customers face-to-face and remotely
• Experience in operating within ITIL service desk environments
• Resolving service desk tickets to defined SLAs & performing calmly under pressure
• Maintain documentation & FAQs for user knowledge-base
• Ability to spot service desk issue trends to mitigate root causes rather than fire-fight
• A strong understanding of Cyber Security threats, best practices, “dos & don’ts”
  Essential

Desirable

• 5 GCSEs, grade C or above, including Maths and English
• Managing SMEs on VMware, Networking
• Management of security risk & threat assessment
• Managing Network switches and firewalls
• Working knowledge of data protection & GDPR
• Full UK Driving License and be able to work from the office
• University degree in Network Engineering or similar

• Maintains networking environment; participates in network installations and projects; including firewalls, switches and other network communications. Defining and enforcing network and security standards.
• Maximizes network performance by troubleshooting network problems and outages, monitoring performance; collaborates with the network team on network optimisation.
• Delivers proactive and early notification of potential and actual issues impacting service delivery. Provide frequent communication to leadership during and post incident to include root cause and corrective action plans.
• Maintains and manages server infrastructure environment, cloud and on-premise.
• Assists with advanced level maintenance actions including system back-ups, error log reviews, and integrity checks.
• Uses data collected from a variety of management tools (SOC, network access control) to analyse events for the purposes of mitigating threats.
• Serves as an escalation point for any unresolved issues or requests. Develops processes and procedures around disaster recovery and disaster recovery testing.
• Takes accountability for assigned ticket requests throughout the life span of the support request and drives all tickets to completion within the established SLA.
• You will be maintaining services on our Linux server fleet, patching the Linux fleet and replacing out of date or end of life software, liaising with the software department.
• Documents work instructions, develops knowledge base, and reviews and improves support procedures and workflows.
• Promotes continuous improvement by taking the initiative to identify issues and provide appropriate solutions and process improvements.
• Deployment and support of Azure and Microsoft services. Server and desktop environments.
• Deployment and support of Linux operating systems.
• Cover for absent team members when necessary. E.g. 1st/2nd line service desk tickets.
• Knowledge of GDPR and data protection principles.