NETWORK SERVICES COORDINATOR

Organisation/Entity: NSW Trains
Job category: Projects
Job location:Alexandria, NSW, AU, 2015
Job reference number: 99565
Employment type: Permanent Full-Time
Salary range: $111096.0-$128726.0

WHO WE ARE

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

IN THIS ROLE, YOU’LL:

Play a vital role within a dynamic team, where every day brings something different - and your decisions make a real impact. Whether it’s responding to major disruptions like flooding or resolving last-minute train crew challenges, you’ll be at the heart of keeping our services running smoothly. You’ll be the link between incident response, alternative transport coordination, and clear, timely communication to our customers.
You’ll be part of a close-knit, high-performing team working in a fast-paced, high-pressure environment - monitoring live operations, responding to incidents as they unfold, and helping lead recovery efforts. Your focus will include supporting passenger safety, assisting crews, and managing the movement of trains and coaches during challenging situations.
Collaboration is key in this role. You’ll work closely with station teams, operations, transport partners, and coach providers to make sure disruptions are handled effectively and customers are kept moving. You’ll also log and analyse operational delays—helping us learn, adapt, and improve how we respond in the future.
For more information on this position and business unit, view the role description and information pack.