Network Specialist (Local / On-site) at Vanderbilt University Medical Center

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Wireless Networking, Network Troubleshooting, Cable and Wiring Practices, Voice and Data Moves, Network Integration, Network Design, Technical Support, Ticket Management

Industry

Hospitals and Health Care

Description

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VUMC IT Wireless Engineering Job Summary: This role provides day-to-day support for Vanderbilt Health's wireless network to ensure employees and devices stay connected and issues are resolved quickly. The role manages and works support tickets, responding to problems that impact users and restoring service in a timely manner. The Network Specialist also helps end users connect approved devices—such as laptops, phones, and tablets—to Vanderbilt Health's secure wireless network. In addition, the role supports the setup and maintenance of wireless equipment, performs coverage checks to confirm strong and reliable wireless access across facilities, and participates in the on-call rotation to help ensure uninterrupted support for critical wireless services. . KEY RESPONSIBILITIES Responsible for daily operational support, work Pegasus tickets. (100% - Tasks mentioned below are part of the daily operational support and working Pegasus tickets as needed) Work with Senior Network Specialists and the Engineers on wireless trouble tickets and escalations. Participate in On-call rotation. REQUIREMENTS: Some IT experience (networking, IT support, etc.) with an aptitude to learn & grow Network+ or Cisco Certified Technician (CCT) certifications (preferred) Associates degree or equivalent experience TECHNICAL CAPABILITIES • Cable and Wiring Practices (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Cable and Wiring Practices in practical applications of moderate difficulty. Is attentive to existing Cable and Wiring Practices, and may recommend improvements to existing best practices within the work area. • Voice and Data Moves (Advanced): Demonstrates the uppermost levels of expertise in applying the skill in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to achieve results. Consistently delivers products and services using the skill in a creative and imaginative manner while setting a standard for others. Contributes in the development of best practices for the organization. • Network Design (Fundamental Awareness): Familiarity, training, direct exposure, past experience, or light experience in network design. Understands basic networking concepts and is familiar with major protocols. • Network Troubleshooting (Novice): Demonstrates the ability to identify, locate, isolate, and resolve or repair difficult problems relating to products, processes, computers, communications devices, systems, cables and other equipment within scope of specialty. Able to make use of the major capabilities of the primary diagnostic tools and analyzers available. Capable of finding solutions and answers beyond the area of specialty. Stays with a problem until it is resolved. Escalates unresolved problems in a timely manner. Notifies vendors of problems which may affect others. • Network Integration (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate Network Integration in practical applications of moderate difficulty. About the Department: VUMC IT VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities : Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 2 years Education: Associate's This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. PEOPLE ARE AT THE HEART OF ALL WE DO. Our vision: The world leader in advancing personalized health. Our mission: personalizing the patient experience through our caring spirit and distinctive capabilities. Making Health Care Personal. We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt University Medical Center. At VUMC, we place a priority on designing with and for our patients and families. We value collaboration, embrace continuous learning and discovery, and seek to be a place where everyone has the chance to thrive. We’re the largest private employer in Middle Tennessee, with a growing team and expanding footprint in towns and communities across the region. We employ more than 28,000 people who work in inpatient and outpatient clinical care, research, and graduate medical education as well as critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fund-raising, groundskeeping and facilities, and many more. Our growing health system has more than 1,700 licensed hospital beds at: Vanderbilt University Hospital Monroe Carell Jr. Children’s Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Wilson County Hospital Vanderbilt Bedford Hospital Vanderbilt Tullahoma-Harton Hospital It’s also home to hundreds of outpatient clinic and surgical locations throughout the region. We serve our community with many unique and specialized services including the Level 1 Trauma Center, a highly experienced Transplant Center that does the most heart transplants in the world, a National Cancer Institute-designated Comprehensive Cancer Center, Lung Institute, Burn Center and many more. World-leading academic departments and centers make scientific discoveries, advance clinical care and train the next generation of health care professionals. Our robust research enterprise consistently ranks among the highest in the country as measured by peer-reviewed grant funding from the National Institutes of Health. We’re honored to be consistently considered among the nation’s best hospitals, including being nationally ranked in multiple medical specialties for treating the most complex conditions in adults and children by US News and World Report. Monroe Carell Jr. Children’s Hospital at Vanderbilt ranked as the No. 1 children’s hospital in the southeast in 2024. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose. Join us in Making Health Care Personal.

Responsibilities

Provide day-to-day operational support for the wireless network, including managing support tickets and resolving connectivity issues. Maintain wireless equipment, perform coverage checks, and participate in an on-call rotation to ensure service continuity.