JOB SUMMARY:

We are hiring a Network Support Analyst to support infrastructure operations for one of Canada’s largest utility providers. This long-term onsite role involves configuring and maintaining Cisco network equipment and supporting network security through cloud firewall and load balancer technologies. The successful candidate will contribute to a sustainable, secure, and efficient power grid.

REQUIRED EXPERIENCE:

• Proven hands-on experience with Cisco network equipment configuration and management
• Understanding of enterprise LAN/WAN topologies and core routing protocols

NICE-TO-HAVE EXPERIENCE:

• Experience with Azure firewalls, load balancers, or cloud-based network tools
• Prior support roles in utility or government infrastructure projects

REQUIRED SKILLS:

• Cisco Network Configuration
• Network Hardware Administration
• LAN/WAN Troubleshooting

PREFERRED SKILLS:

• Azure Firewall & Load Balancer
• Network Security Best Practices
• Infrastructure Documentation
• Incident Response Support
• Utility or Public Sector Network Experience

ADDITIONAL SKILLS:

• Network Monitoring
• Service Uptime Standards
• Collaboration with Cloud & Security Teams
• Critical Infrastructure Operations

• Configure, administer, and troubleshoot Cisco network hardware across enterprise environments.
• Support incident resolution and proactive monitoring for network infrastructure and services.
• Assist in implementing cloud-based firewall and load balancing solutions (e.g., Azure).
• Document network topologies, device configurations, and operational procedures.
• Collaborate with infrastructure, cybersecurity, and cloud teams to optimize performance and resilience.
• Maintain high standards of reliability, security, and uptime in critical utility networks.