Network Support Engineer (Day Shift) at TGT Global

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network support, IT support, Infrastructure monitoring, Backup management, Security alerts, RMM tools, NOC tools, Remote remediation, Network troubleshooting, Connectivity issues, Windows server, Microsoft 365, Patch management, Firmware updates, Incident management, Technical documentation

Industry

Outsourcing and Offshoring Consulting

Description

PROTECTION AND IMMUNITY, STARTING DAY ONE! Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! Awesome perks await in #WeAreTGT: EASTWOOD! Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture Vibrant City Location: Work in MDC 100 EASTWOOD (Day Shift!) As a Network Support Engineer... You'll be responsible for providing comprehensive technical support to our MSP partners and their clients. Ideal Technical Profile 2+ years of IT support experience or relevant technical training (e.g., NOC or MSP). Monitor infrastructure, backup, and security alerts via RMM and NOC tools (e.g., Auvik, Autotask, Datto, Huntress, SentinelOne). Triage alerts and events—perform first-response diagnostics, remote remediation, and escalate per SOP. Run health checks and scheduled maintenance on servers, networks, and cloud services. Troubleshoot basic network and connectivity issues (firewalls, switches, APs). Ensure backups are completing successfully and investigate any failures or warnings. Document actions taken during ticket lifecycle and update client systems. Assist with firmware updates, patch management, and scheduled maintenance tasks. Collaborate with Engineering and Helpdesk teams for complex escalations Maintain awareness of client-specific environments and SLAs Understanding of basic networking concepts (IP, DNS, DHCP, VPN). Familiarity with Windows Server and Microsoft 365 environments. Willingness to work after-hours, weekends, or on-call shifts as needed. Industry certifications (CompTIA A+, Network+, Microsoft, Cisco) are a plus but not required AMENABLE TO WORK ONSITE: MDC 100 EASTWOOD Your Impact Starts Here Incident Management and Ticket Resolutions Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software Additional general administration tasks Monitoring and Management of System Alerts Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate. Other key responsibilities Documentation and knowledge sharing Communication with customers MORE THAN JUST A JOB Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first. Make the most of our 100% virtual recruitment. Apply today!

Responsibilities

The Network Support Engineer is responsible for monitoring IT infrastructure, managing security alerts, and performing remote remediation for MSP partners. They also conduct scheduled maintenance, ensure successful backups, and document all actions taken during the ticket lifecycle.