Company Description
MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes the people we support.
We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.
MedHealth is part of a global network with over 3500 employees based in Australia.
Job Description

LEAD THE FUTURE OF NETWORK SUPPORT AT MEDHEALTH

At MedHealth, we’re on a mission to improve the life, health and employment outcomes of the communities we serve. As a values-led organisation, we never lose sight of the individual—whether it’s a customer, a client or a team member. Now, we’re looking for a skilled and passionate Network Support Engineer to ensure our technology connects people to the care and support they need across our 400+ locations nationwide.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience

EXPERIENCE

• Minimum 5 years in network support or similar infrastructure roles
• Hands-on experience with network administration including protocols, routing, and switching
• Experience with IT infrastructure installation, configuration, and analysis
• Proven track record with ITIL-based change management processes
• Exposure to enterprise internet services and cloud platforms, particularly Azure

SKILLS & COMPETENCIES

• Strong analytical and problem-solving skills with the ability to diagnose issues quickly
• Excellent communication skills—you can explain technical concepts to anyone, from IT professionals to end users
• Collaborative team player who thrives in a supportive, values-driven environment
• Proactive mindset with a focus on preventing problems, not just fixing them
• Commitment to continuous learning and professional development
  Additional Information

YOUR ROLE IN A NUTSHELL

Reporting to the Network Operations Team Leader, you’ll be the backbone of our national network infrastructure. You’ll monitor, maintain and optimise our network performance while providing hands-on support across our diverse technology stack. From troubleshooting connectivity issues to implementing security measures, you’ll ensure our teams can focus on what they do best - helping people.

WHAT YOU’LL BE DOING

Network Operations & Performance

• Monitor network performance across 400+ sites and proactively prevent issues before they impact users
• Troubleshoot and resolve network incidents with minimal downtime
• Manage and configure Cisco Meraki SD-WAN, switches, and gateway hardware
• Support enterprise internet services including NBN, TC4, Fibre, and 5G networks

Systems & Security Management

• Implement and maintain robust security measures for network infrastructure
• Manage Active Directory, Entra ID, Group Policy, Intune, and Autopilot configurations
• Ensure network security controls are regularly reviewed and optimised
• Support disaster recovery initiatives and business continuity planning

Site Support & Hardware Management

• Provide on-site operational support when needed
• Support network hardware, internet connectivity, and peripheral devices including printers and kiosk PCs
• Collaborate with vendors and service providers for seamless service delivery

Process & Documentation

• Maintain comprehensive network and systems documentation
• Follow ITIL change management processes for all infrastructure changes
• Contribute to continuous improvement initiatives and innovation opportunities