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Network Support Engineer at PFH Technology Group

Dublin, Dublin County, Ireland -

Full Time

Start Date

Immediate

Expiry Date

14 Dec, 26

Salary

0.0

Posted On

15 Sep, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

IT Managed Services & Support

Description

Provide second-line technical support for incidents, service requests and escalations.
Troubleshoot, diagnose and resolve infrastructure issues across virtualisation, servers, storage, networking and cloud environments.
Provide hands-on support across VMware environments, including virtual machine administration, troubleshooting and infrastructure health checks.
Perform and troubleshoot backup and restore operations, investigate backup failures and support disaster recovery activities.
Carry out routine infrastructure administration, monitoring reviews, system health checks and proactive maintenance.
Support the identification and resolution of recurring infrastructure issues and contribute to continual service improvement.
Support infrastructure upgrades, migrations, service improvements and project deployments.
Maintain accurate technical documentation, ticket records, infrastructure information and customer environment documentation.
Provide professional remote and onsite technical support to customers where required.
Work closely with Technical Analysts, senior technical staff, vendors and customers to resolve complex issues.
Contribute to knowledge sharing, technical documentation and mentoring of less experienced team members.

Responsibilities