Key Responsibilities

• Deliver Level 1 and Level 2 IT support to store and corporate users
• Provide support across Microsoft 365 and Windows 10/11 environments
• Troubleshoot hardware, software, network and user access issues
• Manage user accounts, permissions and identity management through Microsoft Entra
• Deliver remote support to users across multiple locations
• Provision, configure and deploy laptops, desktops and mobile devices
• Support ERP systems, including Pronto, where required
• Log, track and resolve incidents through the service management platform
• Assist with IT projects, upgrades and system improvements
• Maintain a strong customer-first approach and positive stakeholder relationships

About You

We're looking for someone who enjoys solving problems, takes pride in delivering great service and is eager to continue developing their technical skills.

To be successful, you'll bring:

• 1-3 years' experience working within a Service Desk or IT Support environment
• Experience supporting Microsoft 365 technologies
• Strong knowledge of Windows 10 and Windows 11
• Proficiency in Microsoft Entra (Azure AD)
• Experience providing remote technical support
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service capabilities
• Experience with Pronto ERP will be highly regarded
• Exposure to networking concepts and device deployment is advantageous