POSITION OVERVIEW

The Network Support Specialist performs moves, additions, changes, and provides continued support for all network and telephony equipment. This position works closely with the Telecom Support Supervisor to establish maintenance procedures, including preventative maintenance policies and schedules.

• Ensures the development and use of an effective preventative maintenance program suitable to meet operational objectives
• Develops troubleshooting and flowcharts for technical use in localizing and identifying probable trouble and/or faculty components for network
• Installs and configures network equipment
• Recommends changes and upgrades to college and communications network systems
• Recommends and implements approved installation and maintenance standards and policies
• Assesses current services and operations for maximum efficiency, improvements installation / maintenance production and customer satisfaction
• Provides technical support and assists in monitoring and analyzing usage and system traffic, prepares reports for the managers
• Ensures integrity (completeness and accuracy) of the cabling infrastructure documentation
• Determines communication systems needs in a particular area
• Performs other duties as assigned