Network Support Specialist Senior at V2X

Solomons, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Systems, Troubleshooting, Technical Support, Team Leadership, Logistics, Engineering, Contract Management, Customer Assistance, Data Management, Microsoft Office, Active Directory, Windows, Audio-Visual Equipment, NMCI Processes, Performance Analysis, Communication

Industry

Defense and Space Manufacturing

Description

Overview About Us Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsibilities What You'll Do Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. Serves as the Team Lead of a dedicated team of NMCI support specialists. Key Responsibilities: Serve as the primary point of contact for technical, contractual, and programmatic issues for both the CSS team and the government. On a daily basis, assess contractual requirements and requests from the government, assign approved tasking and ensure quality and timeliness of delivery. Works closely with the CSS team to provide guidance regarding tasking and may provide On the Job Training to more junior personnel: Supervise all team members to include performance analysis Allocate resources to support team members/customers Direct interface with clients to determine program priorities Provide oversight and guidance to all team members in the disciplines of logistics, engineering, financial and contractual Complete more complex deliverables and ensure quality of deliverables completed by others on the team Serve as an escalation point for CSS and Government Personnel As the embedded NMCI POC is also responsible for performing NMCI related actions within their designated Competency/PMA to include Ordering, Data Accuracy, Delivery Completeness Reporting, Customer Assistance, MAC (Move, Add, Change) Implementation, Seat Management, and Customer Satisfaction. It is the duty of the NMCI POC to serve as a liaison between the NAVAIR Customer Technical Representative (CTR) Team, the Primary NMCI Competency/PMA POC and end users for the respective Competency/PMA. Specific NMCI POC duties may include but are not limited to the following: Manage/supervise NMCI support team as they provide technical assistance to customers with software, hardware and connectivity issues, and as they assist customers with audio-visual equipment to include conference room set-up for VTCs and phone conferences for both classified and unclassified meetings. Create and maintain employee and seat order data within NMCI Enterprise Tool (NET) (or NMCI ordering system) including creating profiles for new employees, ordering new seats, transferring assets, and terminating seats as required 5% Maintain effective communication with other NMCI POC’s especially as employees move throughout the organization Follow procedures for CLIN ordering outside of NET to support specific Competency/PMA requirements Maintain a working knowledge of proper NET procedures through attendance of training sessions and communication with NAVAIR CTR Staff. Work with Competency/PMA Manager, Financial Approver, and NAVAIR CTR Team in addition to following NMCI business rules and other guidance/directives provided by the AIR CTR to ensure seat orders are cost effective and accurate. Effectively support NMCI customer requirements, maintain local records (spreadsheets, databases, etc.) of Competency/PMA data. Assist customers if they encounter obstacles in processes for receiving their new equipment and receiving applicable documentation by forwarding issues for resolution to the NAVAIR CTR Team. Assist with Outlook Issues, maintain printers and copiers, and assist with printer mappings. Submit MAC requests and assist with processing SAAR/SAAR-N forms. Assist with data migration and backups and validate asset information for machine refreshes. This is a team lead position that will require supervisory responsibilities of a small, NMCI IT support team onboard Patuxent River NAS. Qualifications Minimum Qualifications Education: One-year related experience may be substituted for one year of education, if degree is required. BS Degree required OR Associate’s Degree plus two (2) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Bachelor’s Degree OR Four (4) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Bachelor’s Degree. Certificates: COMPTIA Security+, Network+ or CCNA desired but not required. (Security+ may be required with 6 months of employment if privileged access is required). Experience: This position requires ten (8) years' of experience performing work related to the labor category functional description and a BA/BS. A Senior level person typically works on high-visibility or mission critical aspects of a given program and performs all functional duties independently. A senior level person may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. Desired Qualifications: Experience: Working knowledge of Navy / NAVAIR NMCI processes and procedures. Skills & Technology Used: NMCI NET ordering tool suite Microsoft Office products Microsoft Active Directory Microsoft Windows Personal computer, printer, copy machine and other general office equipment. At V2X, we are deeply committed to both equal employment opportunities, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #LI-DH1 #clearance

Responsibilities

The Network Support Specialist Senior will analyze, test, troubleshoot, and evaluate existing network systems while performing network maintenance to ensure optimal operation. They will serve as the primary point of contact for technical and programmatic issues, supervise a dedicated team, and manage NMCI-related actions.