The primary responsibilities of the position: - Provides hands-on hardware and software support for faculty and student users at multiple locations- Manages and supports the deployment, and collection of technology equipment- Troubleshoot intermediate to advanced LAN/WAN connectivity for all networked devices. Coordinates troubleshooting efforts with appropriate IT staff and informs local administration with resolution status.- Ensure all software and hardware are up-to-date and install Microsoft or security updates as required– Supports staff in the use of digital technology equipment, maintains equipment inventory and related technology resources- - Responds in a timely fashion to trouble tickets submitted through the Technology helpdesk system - Additional duties and responsibilities as assigned by the Director of Technology Administrative and Network Support: - - Manage network equipment including; Maintains network switch closet Ethernet wiring; Monitor network traffic for capacity and troubleshooting as directed Documents the physical installations of network servers, systems and data switches; In collaboration with User Support, terminates network data, voice, and phone wiring; Perform diagnostics on broadband, Ethernet and networking systems– Assists Data Manager with School Data Sync, Clever, PowerSchool and other database frameworks.SCHEDULE: Monday Friday; 8:00am 4:30pm (12-month position with 12 paid holidays, with a 30 min. unpaid lunch).SALARY RANGE: per IT contrac

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