Network Support Technician
Duration – 6 months + / Potential contract to Hire
Location: Charlotte, NC (onsite Monday and Wednesday every other week)Max Pay Rate - $30/hr on W2 (No Benefits)
Shift: 11am-8pm
Looking for someone who has already worked in large-scale distributed networks, knows Cisco-level networking (CCNA baseline), understands security and compliance, and can talk with both engineers and non-technical retail managers while solving problems under pressure.

QUALIFICATIONS

· 5+ years’ experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.
· 5+ years’ networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.
· CCNA certification required (or equivalent proven experience).
· Strong knowledge of PCI DSS standards and retail network connectivity requirements.
· Expertise in VPN technologies, internet connectivity options, and remote support tools.
· Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.
· Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool)
· Proven ability to collaborate effectively with users, vendors, and engineering staff.
· Excellent verbal and written communication skills.
· Demonstrated commitment to delivering legendary customer service at every interaction.
· Self-driven and career-growth–minded, with a focus on continuous learning and development.

· Provide support via phone, chat, portal, and remote tools.
· Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity, enterprise/local wireless, local firewalls, and VPN configurations.
· Validate and support PCI-compliant network designs in enterprise and retail environments.
· Assist with the design, review, and troubleshooting of network security configurations.
· Work closely with internal support teams, vendors, and technicians to install and maintain business-class internet services.
· Collaborate with security and operational teams to ensure policy compliance and effective audit remediation.
· Execute timely responses to audit recommendations and observations.
· Deliver superior customer service to internal teams, in-unit managers, and external stakeholders.
· Participate in a support on-call rotation to provide operational coverage after hours.
Job Types: Full-time, Contract
Pay: $28.00 - $30.00 per hour
Expected hours: 40 per week
Work Location: In perso