Network System Administrator- Tier 2 at OSIbeyond

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

73999.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticket Resolution, Customer Service, Documentation, Technical Support, Hardware Setup, On-Call Rotation, SLA Adherence, Cybersecurity Awareness, Data Handling, Prioritization, Escalation, Communication, Teamwork, Professionalism, Adaptability, Integrity

Industry

IT Services and IT Consulting

Description

About the Role: The Network Systems Administrator is a member of the help desk team. They are responsible for resolving tier 2 level ticket requests supporting our clients. The Network Systems Administrator should deliver excellent customer service while performing quality, well documented work. Key Responsibilities and Duties: Work and complete assigned tickets according to SOPs Provide high quality written and verbal customer service Accurately track and document all work Perform technical support services in line with the technical skill requirements Setup and support physical hardware Travel to client sites to perform support when necessary Participate in on-call rotation and scheduled infrastructure maintenance Job Qualifications: Core Competencies Timeliness – Meets deadlines - Completes work in a timely manner. Reliability – Achieves commitments - Arrives to work and meetings when scheduled/expected. Attitude – Has a positive attitude about performing their job. Organization - Manages their own work and schedule Accountability – Takes responsibility for actions and resolves own mistakes Receptive – open to feedback and willing to grow and improve Adaptable – flexible and open to change Integrity – High work ethic and integrity Follow through – Ensures work completion Quality – complete all work with a high level of detail and accuracy Professionalism – Conduct oneself in an all-round professional manner Communication – Communicate effectively Team – Available and supportive of coworkers Abilities Demonstrates technical knowledge and abilities in line with role Prioritize and maintain a tidy ticket queue Notify the Helpdesk Manager when unable to complete workload Identify when an assignment should be escalated Create detailed documentation and ticket notes Provide high quality and timely customer service Meet all SLAs Support peers Travel to client sites when needed Security Responsibilities Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data. Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission. Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies. Immediately follow incident response procedures when a security incident or concern is noticed. Experience and Knowledge 1+ year experience as T2 Helpdesk Support Certifications CompTIA A+ CompTIA Network+ CompTIA Security+ MD-102: Microsoft 365 Certified: Endpoint Administrator Associate Position: Location – Rockville, MD –Hybrid eligible, not to exceed 1-day WFH. Employment Type - Full time Compensation -$66,500-73,999 DOE Travel -On-Call rotation required. Some travel required, personal vehicle required as this position will be on client site 2-3 days per week Please send CV with attachment, addressed to Mr. Bananas Benefits: Medical Insurance - OSIbeyond pays 75% of the premium for the Employee's base medical plan Vision and Dental Insurance - OSIbeyond pays 75% of the premium for the Employee's plans Life Insurance - OSIbeyond pays 100% of the premium for the Employee's plans Short Term Disability Insurance - OSIbeyond pays 100% of the premium for the Employee's plans 401K - OSIbeyond matches up to 4% PTO/Holidays - 9 paid Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks. Location Rockville, Maryland Department Technical Employment Type Full-Time Minimum Experience Mid-level Compensation $66,500-73,999 DOE

Responsibilities

This role involves resolving tier 2 level help desk ticket requests for clients, requiring adherence to SOPs and delivering high-quality written and verbal customer service. Key duties include performing technical support, setting up physical hardware, and participating in on-call rotations and infrastructure maintenance.