JOB DESCRIPTION

LOCATION: Northeastern Regional Information Center – Franklin-Essex-Hamilton/Norh Country Region

JOB QUALIFICATIONS

• Graduation from a New York State or regionally accredited college or university with at least a Bachelor’s Degree in management information systems, computer science, information resources management, information technology, or a closely related field and one (1) year of full-time, paid experience in the installation, configuration, troubleshooting and maintenance of computer systems and networks; OR,
• Graduation from a New York State or regionally accredited college or university with an Associate’s Degree in management information systems, computer science, information resources management, information technology, or a closely related field and two (2) years of full-time, paid experience in the installation, configuration, troubleshooting and maintenance of computer systems and networks; OR,
• Graduation from high school or possession of a high school equivalency diploma and three (3) years of full-time, paid experience in the installation, configuration, troubleshooting and maintenance of computer systems and networks.

• Installs and maintains personal computers and networks, including all peripheral equipment.
• Installs wiring and fiber optic cables.
• Installs and configures file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).
• Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations.
• Works with vendors to configure and troubleshoot routers, circuit problems, and various third party software applications.
• Upgrades computers and peripheral equipment.
• Tests wiring.
• Maintenance of various non-personal computer user interfaces (KRONOS Time and Attendance keypads, etc.).
• Assists in the testing of new operating systems and software titles for interoperability and functionality with existing systems and software.
• Attends seminars and technical education classes to keep abreast of current trends in information technology.
• Working knowledge of modern personal computers and local and wide area networks.
• Working knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software.
• Ability to install office computer systems and networks.
• Ability to evaluate equipment configuration requirements.
• Ability to diagnose computer system and network problems and assist in their resolution.
• Ability to direct users in system and network use.
• Ability to understand written material.
• Ability to follow oral and written directions.
• Physical condition commensurate with the demands of the position.