Network Technical Support Engineer at Keysight Technologies - Hong Kong

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Support, Email Support, Onsite Support, Layer 2-3, OSPF, BGP, IxNetwork, TCL, C, Python, REST, Robot, Unix/Linux CLI, VMWare, AWS, Azure

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Provide post-sales telephone, e-mail, and onsite support to Keysight Network Test customers in the Americas. Assist customers with operation and configuration of Keysight hardware and software, with an emphasis on Layer 2-3 products. Accurately log, track, and maintain customer service requests. Achieve customer satisfaction and support metric goals, SLAs. Effectively work and communicate with worldwide support and the engineering teams. Effectively be involved in delivering training for colleagues / sales teams. Qualifications Basic Qualifications: BS or MS in Computer/Information Technology with focus on Internet/Networking/ Security 5-8 years of related experience in Automation, Network testing. Solid understanding of Layer2-3 and protocols like OSPF, BGP routing knowledge. Knowledge on IxNetwork tool is added advantage. Excellent English communication skills (written and verbal) Automation skills and programming experience (TCL, C, Python, REST, Robot, or other programming languages). Eager to learn new APIs Unix/Linux CLI debugging / admin experience – permissions, file system, logging, networking. Nice to have Qualifications: Network certification (CCNA, CCNP or equivalent) Knowledge on IxNetwork or another protocol emulation tool Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM. Knowledge of clustering and containers (Docker, Kubernetes, Compose) Experience with community tools like OpenIxia, OTGen CLI, snappi, gosnappi, sonic-mgmt, and others on GitHub Understand Open Traffic Generator concept and API model Hands-on experience on Design, develop, and maintain software solutions in Python programming and test automation using Robot Framework, with a strong understanding of automation infrastructure. Skilled in version control systems. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** Most offers will be between the minimum and the midpoint of the Salary Range listed below. Texas pay range: MIN $97,040.00, MIDPOINT $129,380.00 - MAX $161,730.00 Note: For other locations, pay ranges will vary by region This role is eligible for our Keysight Results Bonus Program US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption Assistance ESPP (Employee Stock Purchase Plan) #LI-EY1

Responsibilities

The engineer will provide post-sales technical support via telephone, email, and onsite visits to Keysight Network Test customers in the Americas, focusing on hardware and software operation and configuration, especially Layer 2-3 products. Responsibilities also include accurately logging service requests, achieving metric goals, communicating with global teams, and assisting in training delivery.