Network Technician I at Knights Companies Inc

Summerville, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving Skills, Customer Service Skills, Technical Support, Network Cabling, Wireless Networking, PC Hardware, Windows OS, Documentation, Communication Skills, Time Management, Interpersonal Skills, Safety Compliance, Installation Skills, Troubleshooting, Maintenance Skills, Research Skills

Industry

Construction

Description

Description Purpose: This position is responsible for maintaining the computer, voice, and equipment and serve as the key contact for users who need assistance in resolving technical issues. Essential Functions: Perform all job duties in accordance with company safety and environmental policies and procedures without exception. Adhere to all company policies and procedures. Primary focus on new users onboarding and offboarding. Respond and complete help desk assignments. Resolve issues in line with Knight’s Companies I.T. standard operating procedures. Install, configure, troubleshoot, repair, and maintain PCs, switches, routers, firewalls, wireless access points, printers, cameras, and other company equipment. Expediently answer user calls, diagnose issues, respond quickly, and complete the service loop. Respond to network alerts and service interruptions immediately. Assist upper-level technicians with large scale deployments, upgrades, and updates of Knight’s Companies various systems and software. Network cabling, wireless networking, and security (including cameras and building access) maintenance, repair, & installation. Weekly updates and maintenance as assigned. Participate in research, testing, design, and implementation of new technologies. Monitor user PCs and endpoints, perform updates and install vendor issued patches. Monitor user adherence to company equipment usage policies. Document resolution steps, progress, notes, testing, status and time on all help desk tickets. Consult I.T. Director about any permission level, access level, facilities access, or purchase requests. Assist on new projects, acquisitions, cabling, & equipment installations. Travel to various company locations for on-site installations and hands-on troubleshooting, sometimes requiring extended stay of up to 1 week. Perform other duties as assigned. Requirements Minimum Requirements: Associate degree in Computer Science, Information Technology, or an equivalent combination of education and experience. Minimum of 1–3 years of related professional experience. Strong analytical and problem-solving skills; ability to address practical issues and interpret various forms of instructions (written, oral, diagrammatic, or schedule-based). Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Proficient in preparing routine reports, documentation, and correspondence; capable of communicating effectively with employees and customers at all levels. Experience providing logistical communication and technical support. Working knowledge of onboard systems such as Trimble, Command Alkon, Keep Truckin Electronic Logs, and SmartDrive Camera Systems (preferred). Excellent interpersonal and customer service skills. Familiarity with serial communications and embedded operating systems in a production environment. Familiarity with electro-pneumatic devices, operating controls, and their application in production settings.’ General knowledge of electronic and electrical systems, components, and wiring. Proficiency with PC hardware, Windows OS, and computer networks. Highly organized self-starter with strong time management and independent judgment skills. Ability to communicate effectively across all organizational levels. Valid South Carolina driver’s license with a clean driving record. Willingness and ability to work overtime as needed. Physical Demands: Ability to work in extreme weather, including but not limited to high heat, low temperature, and high sun environments. Ability to sit and stand for long periods of time. Must be able to climb stairs, ladders, catwalks to top of plant, and crawl around on equipment. Must be able to exert up to 100 pounds of force occasionally (5 times per day) and/or up to 50 lbs. of force frequently (50 times per day) and up to 25 lbs. of force on a regular basis, depending on work-related circumstances.

Responsibilities

The Network Technician I is responsible for maintaining computer, voice, and equipment systems while serving as the primary contact for users needing technical assistance. This role includes onboarding new users, responding to help desk assignments, and assisting with large-scale deployments and upgrades.