Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Job Description

WORKING PATTERN AND LOCATION

• 40 hours per week
• Permanent
• Monday-Friday
• Field based
• Location to cover: Norwich/ East Anglia and Newcastle / North East
  Qualifications
  This is a fantastic opportunity for someone with a deep knowledge of aftersales processes within the automotive sector. We’re looking for a confident, results-driven individual who is passionate about coaching and driving performance improvements.

As well as:

• A strong working knowledge of Dealer aftersales processes.
• The ability to develop individuals and sustain performance improvements.
• Previous experience working in a regional or national role for a vehicle manufacturer or franchised dealer group (highly advantageous).
• Demonstrable experience in business coaching and change management would be a strong plus.
• Excellent communication, interpersonal, and analytical skills.
• Proficiency in using analysis tools to provide actionable feedback to clients.

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

THE MSXI PURPOSE

To empower Movers and Makers to thrive in our ever-changing world

As a Network Trainer / Coach, your responsibilities will include:

• Delivering improvements in aftersales KPIs, such as customer satisfaction, team communication, process improvement, and quality management.
• Root causing underperformance, providing coaching and guidance to staff on key areas such as customer preparation, technical pre-planning, and team collaboration.
• Facilitating continuous improvement and sustainable solutions in the areas of quality control, recruitment, and staff retention.
• Prioritising your workload to ensure the completion of contracted days and maintaining accurate, timely administration (visit reports, SMART actions, and activity tracking).
• Building strong working relationships with Manufacturer Area Teams and other field teams to drive success