JOB SUMMARY:

We are seeking a highly skilled and experienced Network Voice Engineer to design and implement, maintain and troubleshoot enterprise-level voice and network infrastructure. The ideal candidate should have deep knowledge in VoIP systems, SIP, QoS, Cisco Unified Communications, and network protocols, with a proven ability to lead network deployments and optimizations.

REQUIRED SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in computer science, Engineering, or related field (or relevant experience)
• 6+ years of experience in network and voice engineering roles.
• Strong knowledge of Cisco Unified Communications suite of products and services.
• Proficient with VoIP technologies, SIP, RTP, MGCP, SCCP, and QoS strategies.
• Experience with network protocols (TCP/IP, BGP, OSPF, MPLS)
• Familiarity with network monitoring and diagnostic tools (Wireshark, Solarwinds etc.)
• Fair Knowledge of Legacy PBX systems
• Hands-on experience with firewalls, VPNs, and security practices in voice environments.
• Excellent communication skills and documentation skills.

PREFERRED QUALIFICATIONS (OPTIONAL YET GOOD-TO-HAVE)

• CCNA / CCNP Collaboration or equivalent Cisco certification
• Experience with Microsoft Teams Direct Routing or Zoom Phone integration
• Familiarity with cloud-based telephony (e.g., Cisco Webex Calling, RingCentral)
• Scripting/automation skills (Python, Powershell) a plus.

SOFT SKILLS:

• Strong problem solving and analysis skills
• Ability to work independently and as part of a cross-functional team.
• Time management and multitasking in fast-paced environments.
• Leadership and mentoring abilities.
  Job Type: Full-time
  Pay: $40.00-$45.00 per hour

Benefits:

• Dental care
• Life insurance
• Paid time off
• Vision care

Experience:

• Network Voice: 3 years (required)
• VoIP technologies: 4 years (required)
• Cisco Unified Communications platforms: 4 years (required)

• Design, configure, and support complex VoIP and data network infrastructure across multiple sites.
• Deploy and maintain Cisco Unified Communications platforms (CUCM, Unity Connection, IM&P, Expressway, CUBE, CER, CUAC).
• Manage SIP Trunking, dial plans, call routing, and QoS configurations.
• Collaborate with IT Security Teams to ensure voice systems comply with corporate security policies.
• Perform troubleshooting and root cause analysis of voice quality issues, outages, and latency issues.
• Plan and implement upgrades, migrations, and patches for voice infrastructure.
• Monitor system performance and provide capacity planning to ensure scalability and reliability.
• Document network topologies, configurations, procedures, and change management activities.
• Interface with vendors for support, escalations, and technology assessments.
• Train and mentor junior engineers and provide Tier-3 Technical Support.