Job Title:
Networking Security Engineer 2025
Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client’s technical products or services by answering questions and solving problems involved in their use.

JOB DESCRIPTION

• This position will deliver support as a component of Juniper’s maintenance support Services (Program). The TSE’s are in charge of providing technical support for Juniper devices (Routing, Switching, Security and Network Management Security.
• The resolution of a Service Request may include problem isolation, lab replication, solution testing, packet capture, analyzing network traces, perform remote diagnostics and perform remote configuration.

REQUIREMENTS:

• High School Diploma
• Advance English 90%
• Schedule Flexibility

SKILLS:

CCNA completed (version 7 updated)
Networking Fundamentals
Security

• Provide medium/high technical support via phone, live, secure meeting or e-mail by determining the best support options, which may include personal ownership until the completion of the case, requesting external support and/or escalating the case to a higher-level technical support representative.
• Apply existing technical skills and begin to develop advanced skills using tools and equipment appropriate for the position or specialization.
• Troubleshoot simple to complex hardware and/or software issues
• Follow appropriate escalation path to resolve technical issues from customers
• Assist external users of the client’s technical products or services by answering questions and solving problems involved in their use.
• Identifies, investigates, and researches user questions and problems, and may refer to technical, professional, or service personnel for follow-up, as appropriate.
• Respond to basic to complex inquiries of a technical nature through case
• Create and update documentation about issues or possible solutions
  Location:
  CRI San Jose - Jacks
  Language Requirements:
  Time Type:
  2025-12-31
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