Job description

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

We are seeking a highly analytical and experienced Palo Alto Networks Security Engineer to support the administration, optimization, and ongoing improvement of the organization’s network security environment. This role will focus heavily on Palo Alto Networks Next-Generation Firewall (NGFW) capabilities, including application and user identification, URL filtering, traffic analysis, security policy optimization, and Cortex XDR.

The ideal candidate combines strong technical expertise with sound security judgment and a disciplined approach to change management. This individual must be able to evaluate existing security rules and traffic patterns, identify opportunities to strengthen the security posture, and balance those improvements against the potential operational impact to critical business applications.

This role requires strict adherence to established ITIL and change control processes, as well as the ability to work both independently and collaboratively with the broader security and infrastructure teams.

This is a remote contract opportunity with one of Arctiq's clients. This position requires strict 8am-5pm availability during the agreed-upon business hours.

Key Responsibilities

• Administer, analyze, and optimize Palo Alto Networks NGFW environments and security policies.
• Leverage advanced Palo Alto capabilities, including App-ID, User-ID, URL Filtering, and related security controls.
• Analyze firewall traffic, logs, sessions, and security events to identify threats, policy inefficiencies, and opportunities for security improvement.
• Evaluate existing firewall rules to identify opportunities for rule consolidation, modification, cleanup, and removal while maintaining appropriate security controls.
• Apply strong analytical judgment when determining whether tightening a security rule provides sufficient security benefit relative to the potential operational impact on critical business applications.
• Investigate application traffic and connectivity issues and determine appropriate firewall policy adjustments without unnecessarily weakening security controls.
• Support and administer Cortex XDR, including analysis of alerts, endpoint security events, and associated telemetry.
• Follow established ITIL, change management, and security governance processes for all firewall and security policy changes.
• Ensure rule deletions, consolidations, and modifications are thoroughly tested, documented, reviewed, and approved prior to implementation.
• Maintain accurate documentation of security policies, changes, testing results, and operational impacts.
• Proactively identify opportunities to improve firewall performance, security posture, policy efficiency, and operational processes.
• Develop and utilize APIs, CLI tools, Python, or other scripting languages to automate repetitive security and firewall administration workflows.
• Troubleshoot complex network and security issues using traffic analysis, logs, packet captures, and other diagnostic techniques.
• Collaborate effectively with network, infrastructure, application, and security teams to understand business requirements and resolve technical issues.
• Work independently to investigate issues, develop solutions, and execute approved changes while maintaining appropriate communication with stakeholders.
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