· Manage referrals coming into Axis.

• Contact clients referred to the service, within 48 working hours.
• Explain all Axis’ services and support as necessary, answering any initial questions and arrange a telephone-based needs assessment prior to the allocation of a service/worker.
• Identify with the client which service is right for them within Axis at that time.
• Complete consent and confidentiality paperwork with the client
• Undertake needs and risk assessment with client in a manner which is tailored and sensitive to the clients’ individual needs.
• Offering emotional or practical support to clients who are on the waiting lists.
• Prepare and post/email tailored information packs to clients on the waiting list for Axis’ Services.
• Manage queries from other professionals and service users about Axis.
• Develop individual support plan to address risks/support needs of client
• Help clients to access services to which they are entitled e.g. sexual health services, making referrals to mental health/counselling agencies
• Communicate with client/agencies using e-mail, letter and non-therapeutic telephone support where appropriate
• Explain criminal, legal and, if relevant, civil remedies and housing options to clients
• Provide information and support in relation to Criminal Injuries Compensation
• Where relevant, keep other agencies informed about important changes in client’s situation
• Identify, consider and respond to any safeguarding issues including making safeguarding referrals
• Adopting a ‘whole family’ approach, exploring if anyone else in the family needs support due to the sexual violence/abuse and make referrals as required with consent.
• Be able to work in an efficient manner, being mindful of timescales needed within the role.
• Liaise internally where required with Managers to ensure the client is receiving the appropriate support at that time.
• To communicate in a skilled and respectful manner with young people, families and carers who may have specific difficulties in understanding and/or communicating and who may be distressed.
• Implement specific assessments catered to individual client needs.
• Be proactive in producing supportive materials connected to neurodiversity which explain the services Axis offers.