QUALIFICATIONS AND SKILLS:

• Experience in an Account Manager/Customer Relationship Manager role.
• Ability to work well independently and as part of a team.
• A problem solver.
• Ability to manage and develop panel relationships at all levels
• Strong conveyancing/property knowledge and ability to allocate work correctly
• Ability to work to and exceed targets
• Strong leadership skills
• Attention to detail
• Self-motivated and enthusiastic
• Good working knowledge of Microsoft Word and Excel
• Strong verbal and written communication skills

• Forecasting revenue generated through the panel instructions.
• Be available to deal with all escalated Key Account fee complaints that arise with clients.
• Work with the Head of New Business and CLT to ascertain new Consultants joining the programme, and work with Head of New Business to introduce new relationships to them.
• Working with the Head of New Business and New Business Relationship Mangers to ensure effective delivery of the Key Accounts SLAs.
• Have the responsibility to expand and develop knowledge on each Key Account, focusing on Brand, structure, SLA, Portal Usage, Search provider.
• Promoting best practice across the consultants who take instructions from the New Business Department.
• Providing one to one key account billing training to consultants when they join and hold regular training refreshers/sessions.
• Proactively advancing own professional development and ensuring these align with the development of the business.
• Contributes information to New Business Relationship Managers and Head of New Business of sales strategies and existing business relationships by monitoring competitive products, offerings and assessing needs.