New Business Case Coordinator at Principal Human Capital Limited

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transaction Processing, Insurance Underwriting, Data Entry, MS Office, Advanced Excel, Analytical Skills, Written Communication, Verbal Communication, Attention To Detail, Case Management

Industry

Financial Services

Description

Responsibilities Job Purpose New Business Case Coordinator – Support sales goals by Verifying, Creating, Modifying, and Updating E2E Policies and Servicing them for the group on a timely basis consistent with provided guidance. Installation of a policy on various PFG systems once the case has been sold and is ready to be installed. The initial set of activities involves selecting a case, starting the initial case review, employer builds on Capture, employer builds on Compass, contract handoff, member installation on Compass, member level underwriting, and next day warp up with verification. Essential Functions Description % of Time Spent View case report submitted by Sales offices and install the customers records, across business & group database using various applications. Process case transactions, validating company credentials and exercise good judgment in applying company guidelines and standards in the evaluation. Includes contract handoff and second day wrap up and verification of the transaction processed Review & analyze and process policy installation in accordance with business process documents Efficiently and effectively process group’s policy to meet or exceed policy installation expectations Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing 70% Demonstrates ability to work on routine matters with minimum supervision Demonstrates continuous learning by updating job knowledge with available resources resulting in positive impact at work Ability to be flexible and multitasking by accepting ownership for accomplishing new and different requests assigned by supervisor Ability to use own initiative in team environment 20% Provide timely responses to queries from internal and external stakeholders Compliance to PGS policies and Flexibility as per business needs Develop strong partnership with peers, mentors, support functions and leaders 10% Qualifications Provide prompt, courteous and excellent service at an acceptable cost to all customers; operate in an ethical manner in accordance with all applicable laws and regulations, the company's Corporate Code of Ethics, employee handbook, applicable compliance and operations policies and procedures, and other policies of the company. Possess a high degree of integrity and actively cooperate and interact with all entities of the Principal Financial Group. Qualifications Bachelor’s degree or equivalent –15yrs of Formal Education from recognized and accredited University Detail-oriented, good comprehension skills, interpretations skills Good knowledge of Insurance, Underwriting Domain, and Industry. Must have Skill Set: Minimum 1-3 years’ experience of transaction processing in Insurance and Financial Domain preferred Typing skills – 35 to 40 WPM, 35 to 40 NPM, 98% accuracy Good written and verbal communication skills Willingness to work in rotational shift Proficient in MS office with advanced excel Strong Analytical skills Shift Timings – 5.30 to 2.30 AM IST & 6.30 to 3.30 IST (should be able to stretch as an when required) Reporting Relationships This job reports to: Assistant Manager- Operations Direct Reports: Disclaimer We reserve the right to change this job description any time, and this job description is not intended to detail every requirement of the job. Other job requirements may be found, for example, in an individual’s goals as determined by their leader. Additional Information Experience Principal At Principal, we value connecting on both a personal and professional level. Together, were imagining a more purpose-led future for financial services and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Responsibilities

The coordinator is responsible for verifying, creating, and updating end-to-end policies and installing customer records across business databases. They ensure accuracy and timeliness in policy installation to meet service standards and customer satisfaction.