New Business Consultant at Asteron Life New Zealand

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Life Insurance Knowledge, Written Communication, Verbal Communication, Administration, Attention To Detail, Time Management, Microsoft Word, Microsoft Excel, Microsoft Outlook, Numerical Ability, Problem Solving, Rapport Building, Compliance, Privacy Act Knowledge, Policy Administration

Industry

Insurance

Description

About Asteron Life Asteron Life has been supporting New Zealanders for nearly 150 years. We are here to help customers build bright futures and protect what matters most. We offer a range of personal, business and employee insurance products that can help our customers through just about anything life throws at you. We work with our financial advisers, who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest, and our strategic partners who provide tools and information so customers can assess their needs and find the cover that’s best suited to them. We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, that will support your professional growth and reward your contribution. The Opportunity Step into a role where your communication skills, customer focus, and attention to detail truly matter. As a New Business Consultant, you’ll support customers and financial advisers across the full new‑business and policy administration process handling enquiries, preparing documentation, and ensuring every interaction is delivered with accuracy, clarity, and genuine care. If you enjoy helping people and take pride in getting things right, you’ll feel right at home. You’ll manage new business applications from start to finish, liaise with underwriters and advisers, follow up on pending requirements, and resolve queries with confidence. This role suits someone who’s comfortable in a busy environment, can juggle multiple tasks, and brings strong computer skills and a proactive mindset. Experience in life insurance or a high‑volume contact centre will help you hit the ground running, but your willingness to learn and your commitment to quality are just as important. In return, you’ll join a supportive, collaborative team that values initiative and celebrates shared success. With comprehensive training in your first three months and a hybrid working model that balances flexibility with connection, you’ll be set up to grow your skills and make a meaningful impact. If you’re motivated, customer‑centric, and ready to take the next step in your career, this is an opportunity to shine. How will you make an impact? Liaise with advisers, customers, and internal teams to ensure policies are completed and issued accurately Communicate clearly via phone and written channels to gather requirements and progress applications Prepare and issue offer terms, exclusion letters, updated policy documents, and supporting correspondence Process new business, increases, replacements, and transfers within agreed service standards Proactively follow up on pending business and keep advisers updated on application progress Work closely with underwriters to ensure smooth, efficient movement of cases Correct and reissue policy documentation where needed, ensuring accuracy at all times Handle queries relating to premiums, payments, direct debits, and adviser commission Deliver high‑quality customer service by resolving enquiries, building rapport, and meeting service commitments About you To be successful in this role, you will demonstrate the following: Strong customer service skills with confidence handling high‑volume phone and email enquiries Experience in life insurance or a fast‑paced contact centre environment (highly desirable) Excellent written and verbal communication skills Solid administration skills with high accuracy and attention to detail Ability to manage multiple tasks, prioritise effectively, and meet deadlines Competent computer skills, including Microsoft Word, Excel and Outlook Strong numerical ability and comfort working with policy and payment details Proven ability to build rapport and work collaboratively within a team Proactive problem‑solving mindset with an ownership approach to work Understanding of confidentiality, compliance, and Privacy Act obligation Why Join Us? At Asteron Life, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including: Career pathways, including local and global mobility opportunities. Leading Learning Platforms and support in professional development Medical Plan and Wellbeing Programs Life, Income Protection and Trauma Cover. Accessibility and Checks Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at talent@resolutionlife.com.au. Privacy Policy Please refer to our Privacy Policy to learn about how we use the information you give us, alternatively you can view the same information by navigating to the page https://www.resolutionlife.com.au/privacy. Resolution Life Australasia was founded with a clear mission: to support the long-term growth of the primary life insurance industry and deliver on our commitments to our policyholders, for the benefit of society. We serve that mission by acting as a global custodian to the life insurance and annuity industry by providing capital for growth through reinsurance and acquiring and managing portfolios of life insurance companies. Our innovative approach ensures promises can be kept, the primary market can grow, and everyone involved can have a secure financial future. In fact, we pride ourselves on innovating fit-for-purpose solutions to our customers’ challenges. We seek talented, ambitious people who dare to be different in their thinking, willingly collaborate, thrive in a dynamic, agile environment and share our desire to drive change for a better future. We will support you to drive your own career and achieve your full potential at Resolution Life Australasia. We’ve got big ambitions for the future and know we’ve got the best people to take us there. We hope to offer our people a career, not just a job. Check out our current employment openings and see if Resolution Life Australasia is right for you. Learn more about Resolution Life Australasia.

Responsibilities

Manage the end-to-end new business application process by liaising between financial advisers, customers, and underwriters. Ensure the accurate preparation and issuance of policy documentation and resolve queries regarding premiums and payments.