KICK ICT GROUP

Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.
We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it’s how we work with people that is most important to us.
Kick ICT are proud to be one of the few Microsoft Partners in the UK to hold all six of Microsoft’s industry recognised Solutions Partner designations. While these designations are technical in nature, they also speak to something bigger: our ongoing investment in the knowledge, tools, and people needed to deliver outstanding service and support.

THE ROLE

JOB TITLE: Account Manager
BASE LOCATION: Bellshill (hybrid)
SALARY: Circa £45K Depending on skills and experience + Commission
WORKING PATTERN: Permanent I Full-time (35 hours per week)

ROLE PURPOSE:

As an Account Manager you will be responsible for managing and developing existing client relationships, ensuring the delivery of outstanding service, and driving growth through cross-sell and up-sell opportunities. Acting as the primary point of contact for your portfolio of clients, you will understand their business priorities, identify opportunities to add value, and position Kick as a trusted long-term partner for their IT strategy. This role requires strong relationship management, commercial acumen, and a proactive approach to customer success.
This role requires a deep understanding of the Microsoft technology ecosystem, exceptional communication skills and an ability to build close relationships, influence stakeholders and close deals.

KEY RESPONSIBILITIES

• Manage and nurture a portfolio of existing clients within the Technical Services & Infrastructure division.
• Develop a deep understanding of each client’s business, technology landscape, and strategic goals to identify opportunities for growth.
• Act as the trusted advisor and first point of contact for client queries, issues, and escalations, ensuring high levels of customer satisfaction.
• Work with technical consultants, solution architects, and support teams to ensure seamless delivery of services and projects.
• Proactively identify and develop cross-sell and up-sell opportunities across Kick ICT’s portfolio, including cloud services, networking, cyber security, and managed support.
• Build account development plans and deliver regular review meetings with clients to measure performance and identify future requirements.
• Maintain accurate and up-to-date records of account activity, opportunities, and forecasting within CRM systems.
• Meet and exceed revenue retention and growth targets.
• Represent Kick at industry events, networking forums, and partner engagements.