SUMMARY

Monitors customer activity. Trains and helps improve the performance of salespeople

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE

High School Diploma or equivalent. A minimum of 3 years sales experience or 1 year automotive management experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret professional journals, governmental regulations, and manufacturer correspondence. Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients and customers

ESSENTIAL DUTIES

(Includes the following. Other duties may be assigned.)

• Trains, motivates, counsels, and monitors the performance of all salespeople
• Ensures all new vehicle sales people satisfy the transportation needs of their customers
• Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
• Ensures that each customer is greeted as quickly as possible.
• Maintains a prospect tracking and follow-up system.
• Assists salespeople in closing deals when necessary.
• Communicates with new-vehicle and used-vehicle sales people to ensure that dealership policies and procedures are understood and followed
• Conducts sales training meetings.
• Forecasts aggressive yet realistic monthly goals and objectives for individual salespeople and provides them with the support to meet these goals
• Assists in development of improvement programs for salespeople who are having difficulty reaching their objectives.
• Ensures salespeople maintain a high customer satisfaction rating (above brand zone).
• Recommends for dismissal any salesperson failing to meet dealership standards
• Ensures new owners are contacted within 24 hours of dlivery to ensure complete satisfaction with sales and delivery process Addresses any concerns or complaints immediately
• Understands, keeps abreast of, and complies with provincial and/or local regulations that affect vehicle sales
• Ensures an adequate supply of support material are available for the sales team
• Assists with the effort to keep the lot and all vehicles on the lot and in the showroom are kept clean, neat and display ready
• Maintains professional appearance.
• Attends managers’ meetings as requested.

SUPERVISORY RESPONSIBILITIES

Directly supervises salespeople in the Sales Department Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.