Driscoll Kingston & Co Ltd is seeking a proactive and client-focused Claims Advisor to join our expanding legal team. This is an excellent opportunity for someone looking to build a career in the legal sector, with exposure to case handling, client communications, and office operations in a fast-paced and supportive environment.
The successful candidate will play a key role in managing the intake of new claims, providing excellent customer service, and supporting fee earners and the wider team with administrative and operational tasks.

CANDIDATE REQUIREMENTS

• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Confident using IT systems, including Microsoft Office and case management software
• A friendly, helpful, and professional telephone manner
• Ability to work independently and as part of a team
• Willingness to learn and develop within the legal profession
• Previous experience in a customer service or legal environment is desirable but not essential

IDEAL FOR:

• Law graduates or candidates seeking entry into legal practice
• Individuals with a background in customer service looking to transition into the legal field
• Motivated professionals seeking a dynamic and supportive workplace

• First Point of Contact: Handle inbound “hot key” telephone calls for new claims, ensuring a professional and empathetic approach
• Case Management: Accurately input all new claims into the firm’s case management system via source referrals and telephone enquiries
• Reception Cover: Provide support on reception as needed, maintaining a welcoming and professional front-of-house presence
• Administrative Support: Undertake various tasks assigned by your line manager or Operations Team to support the day-to-day function of the department
• Time Recording: Ensure all units of work are accurately logged and tracked as part of workload monitoring
• Attendance Notes: Maintain clear and concise attendance notes on all client communications and case activity
• Diary Management: Assist fee earners with scheduling, reminders, and calendar organisation when required
• Client Correspondence: Communicate with clients via telephone, email, and written correspondence to provide updates and request information
• Relationship Management: Build and maintain strong, positive relationships with clients by offering consistent and professional support
• Professionalism: Uphold the firm’s standards of professionalism in all internal and external interactions