COMPANY BACKGROUND:

Pickleplex Social Club is positioned to be Canada’s largest chain of indoor pickleball clubs open to both members and the general public. Our premier pickleball facility is dedicated to fostering a vibrant community of pickleball enthusiasts. Our clubs offer top-notch courts, coaching, and events designed to enhance the pickleball experience for players of all skill levels. We are committed to providing a dynamic, engaging and FUN environment for our members.
Join our team and help us create a vibrant and thriving pickleball community!

REQUIRED EXPERIENCE:

· 1-3 years of experience in operations, strategy, or business development; ideally within multi-location, membership-based, or franchise business preferred.
· 1 year of hands-on operational experience with evidence of driving process improvements, grown initiatives, or system integrations.
· Strong Microsoft Excel skills
· Ability to learn new systems quickly.
· Pickleball experience is strongly preferred.

REQUIRED EDUCATION:

· Bachelor’s degree in Business Administration, Operations Management, or related field.

5. Member Experience Execution

• Support the implementation of member experience initiatives, including service improvements, onboarding upgrades, and in-club activations.
• Assist in collecting and analyzing member feedback via surveys or in-person touchpoints to identify opportunities for improvement.
• Participate in the planning and execution of community events, tournaments, and seasonal campaigns to improve retention and member satisfaction

6. Franchise Operations & Knowledge Sharing

• Work with franchise support leaders to share corporate best practices, tools, and training assets with franchisees and new club operators.
• Assist in onboarding franchise clubs by providing operational guidance, systems walkthroughs, and playbook documentation

1. Corporate Club Operational Support

• Provide hands-on operational assistance to corporate clubs to ensure high-functioning daily operations, court scheduling, staffing coordination, and adherence to brand standards.
• Collaborate with head office teams and frontline teams to implement operational processes that support membership growth, court utilization, and service excellence.
• Act as an escalation point for operational issues, working collaboratively with leadership to resolve challenges and maintain business continuity.

1. New Club Opening Project Coordination

• Support the coordination of new corporate club openings from pre-opening to launch, managing checklists, timelines, and vendor workflows.
• Support internal teams (technology, marketing, operations, training, sales) and external contractors to ensure on-time, on-budget openings.
• Assist in pre-opening readiness reviews, including staff onboarding, technology setup, merchandising, and launch event planning.
• Support and optimize opening processes, contributing to a replicable and scalable club launch playbook.

1. Systems Implementation & Adoption

• Assist in the setup, testing, and rollout of club-level systems, including POS, CRM, court booking, and membership management tools.
• Support head office teams and club staff in system onboarding and ongoing usage, ensuring full adoption and adherence to data standards.
• Work with the Technology and Club Performance teams to troubleshoot performance issues and recommend enhancements to improve operational flow.

1. Training & Staff Development Support

• Support execution of operational training programs for club staff during pre-opening and ramp-up phases.
• Deliver in-person and virtual coaching on systems usage, service protocols, opening procedures, and operational standards.
• Assist in “Train the Trainer” programs to build in-club champions for ongoing performance and onboarding consistency.
• Contribute to staff onboarding timelines and track completion of required training modules (via LMS or in-person).

1. Member Experience Execution

• Support the implementation of member experience initiatives, including service improvements, onboarding upgrades, and in-club activations.
• Assist in collecting and analyzing member feedback via surveys or in-person touchpoints to identify opportunities for improvement.
• Participate in the planning and execution of community events, tournaments, and seasonal campaigns to improve retention and member satisfaction.

1. Franchise Operations & Knowledge Sharing

• Work with franchise support leaders to share corporate best practices, tools, and training assets with franchisees and new club operators.
• Assist in onboarding franchise clubs by providing operational guidance, systems walkthroughs, and playbook documentation.

1. Vendor & Partner Coordination

• Liaise with approved vendors for equipment delivery, club supplies, signage, technology, and facility setup.
• Coordinate vendor relationships during openings to ensure timely delivery and proper installation.
• Support execution of brand sponsorship integrations (e.g., signage, product placement, partner activations) as directed by leadership.