POSITION OVERVIEW

The New Home Sales Associate is the face of a preconstruction project, guiding potential buyers through the sales process and providing a seamless, enjoyable, informed purchasing experience. They work closely with the Sales Manager, Marketing Team, The Developer, Broker Community, and Registrants alike to achieve sales targets and ensure the community’s success.
Key Responsibilities

Sales and Customer Engagement

• Greet and engage prospective buyers in the sales office or model home environment.
• Present preconstruction projects, emphasizing features, benefits, and investment potential.
• Answer questions about floorplans, pricing, incentives, and timelines.
• Build and maintain strong relationships with clients, understanding their needs and guiding them through the decision-making process.
• Online lead outreach: the primary objective is to connect with leads via phone and schedule in-person appointments at the sales office.
• Consistently follow up with leads to ensure no opportunities are missed.

Guidelines for Lead Follow-Up:

• Leads received during office hours: Must be contacted the same day.
• Leads received after hours: Should be addressed the following day.
• Outreach protocol:
• Call first: Attempt up to 4 calls before sending an email or text (unless no valid phone number exists).
• Emails may be sent upon verbal purchaser request or after 4 failed phone attempts.

Administrative Tasks

• Maintain accurate and up-to-date records of broker/client interactions in the CRM system.
• Ensure deals are signed within 24 hours of sending out agreements by following up promptly.
• Assist clients in completing purchase agreements and ensure all documentation complies with company and developer standards.
• Track follow-ups and ensure timely responses to inquiries.
• Keep sales materials like price lists and incentive sheets readily available for daily in-person visitor traffic.
• Attend weekly sales meetings and provide updates on outreach efforts and sales progress.

Market and Product Knowledge

• Stay updated on preconstruction project details, pricing changes, promotions, and inventory availability.
• Research market trends, competitive projects, and neighborhood developments at least once a month to enhance the sales approach.

Sales Strategies

• Collaborate with the Sales Manager to execute sales strategies and exceed monthly and quarterly sales targets.
• Attend and actively participate in sales meetings, promotional events, and training sessions.
• Represent the agency and developer at open houses, broker previews, and community events.

Client Care

• Provide exceptional post-sale support, acting as a liaison between buyers and the developer.
• Resolve client concerns promptly to ensure a positive buying experience.

QUALIFICATIONS

Experience and Education

• Minimum 1-2 years of experience in new home sales, real estate, or a related field.
• High school diploma required; post-secondary education in sales, marketing, or real estate is an asset.
• Licensed with TRREB

SKILLS AND COMPETENCIES

• Strong sales and negotiation skills, with a proven ability to close deals.
• Excellent communication and interpersonal skills.
• Positive energy and a high standard of professionalism and customer service.
• Professional demeanor with the ability to build trust and rapport with clients.
• Tech-savvy with experience in CRM systems, MS Office Suite, and relevant sales software.
• Highly organized, detail-oriented, and able to multitask effectively in a fast-paced environment.

OTHER REQUIREMENTS

• Weekend Availability: Must be available to work weekends (no exceptions). Weekday schedules will typically include three workdays and two days off, including Fridays. Any additional time off requires management approval for coverage.
• Flexibility and willingness to assist colleagues by covering shifts or working across different sites based on project needs.
• Access to reliable transportation to attend sales events or site visits.
• Residing within 30 minute drive from office.

• Maintain accurate and up-to-date records of broker/client interactions in the CRM system.
• Ensure deals are signed within 24 hours of sending out agreements by following up promptly.
• Assist clients in completing purchase agreements and ensure all documentation complies with company and developer standards.
• Track follow-ups and ensure timely responses to inquiries.
• Keep sales materials like price lists and incentive sheets readily available for daily in-person visitor traffic.
• Attend weekly sales meetings and provide updates on outreach efforts and sales progress