**EARLY APPLICATIONS ARE ENCOURAGED AS WE RESERVE THE RIGHT TO CLOSE THE ADVERTISEMENT AND INTERVIEW EARLIER THAN STATED

• Do you enjoy helping people?
• Are you prepared to go the extra mile to ensure our customers get a great service?
• Are you able to travel across London and Counties?
  If so, you could be the person we are looking for.
  As a New Homes Coordinator, you will play a key role in delivering high standard home demonstrations for all new build residents upon occupation as part of an efficient customer focussed Aftercare service.
  This is a fantastic opportunity for someone who enjoys a customer facing role and varied workload, no two days will be the same! This is a fast-paced role and would suit someone who is organised and has a clear and determined approach to problem solving. You will need to have excellent customer service and be able to build strong working relationships with internal and external stakeholders.

Your Impact in the Role:

• Have an understand of new build defects and be able to diagnose & report to Customer Care/Contractors
• Work closely with various departments including Sales, Customer Care & Development to ensure our new build properties are to the highest standard before customers move in.
• You will visit our new developments and work with contractors to fully understand all equipment/ systems installed in our new build homes to ensure you provide informative home demonstrations to customers.
• Provide first class advice & support to customers while they settle into their new homes, ensuring that all customers throughout our London and Counties developments have received a home demonstration.
• Manage assigned schemes ensuring customer satisfaction KPIs are met.
• Be vigilant to any trends regarding defects and inform the New Homes Manager.

What You’ll Bring:

To excel in this role, you’ll need:

• A strong & demonstrable commitment to great customer service
• Excellent verbal, written communication, and presentation skills
• Ability to convey complex instructions in a clear & concise manner.
• Punctual and well organised, with the ability to meet deadlines.
• Ability to build and maintain strong working relationships with internal and external stakeholders.
• Strong team work ethic with a flexible and cooperative approach to work.
• Ability to work effectively within a team and independently – there are elements of lone working within the role

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role!

• ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

ROLE PROFILE - NEW HOMES COORDINATOR.DOCX

Closing date for completed applications: 24th July 2025 at 11:59pm
Benefits include: Excellent pension plan (up to 5% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Your Impact in the Role:

• Have an understand of new build defects and be able to diagnose & report to Customer Care/Contractors
• Work closely with various departments including Sales, Customer Care & Development to ensure our new build properties are to the highest standard before customers move in.
• You will visit our new developments and work with contractors to fully understand all equipment/ systems installed in our new build homes to ensure you provide informative home demonstrations to customers.
• Provide first class advice & support to customers while they settle into their new homes, ensuring that all customers throughout our London and Counties developments have received a home demonstration.
• Manage assigned schemes ensuring customer satisfaction KPIs are met.
• Be vigilant to any trends regarding defects and inform the New Homes Manager

To excel in this role, you’ll need:

• A strong & demonstrable commitment to great customer service
• Excellent verbal, written communication, and presentation skills
• Ability to convey complex instructions in a clear & concise manner.
• Punctual and well organised, with the ability to meet deadlines.
• Ability to build and maintain strong working relationships with internal and external stakeholders.
• Strong team work ethic with a flexible and cooperative approach to work.
• Ability to work effectively within a team and independently – there are elements of lone working within the rol

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role!

• ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time