New Patient Coordinator at National Kidney Partners

Fort Myers, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient scheduling, Customer service, Insurance verification, Electronic health records, HIPAA compliance, Data entry, Communication, Multitasking, Problem-solving, Time management, Medical office administration, Microsoft Office

Industry

Medical Practices

Description

New Patient Coordinator LOCATION: FORT MYERS JOB SUMMARY: The New Patient Coordinator / Scheduler is responsible for managing the onboarding process for new patients while ensuring efficient and accurate scheduling of appointments. This role serves as the first point of contact for prospective patients, providing exceptional customer service, coordinating care, and facilitating a smooth transition into the practice. KEY RESPONSIBILITIES: * Serve as the primary contact for all new patient inquiries via phone, email, and online platforms * Schedule initial consultations within provider’s availability and patient needs * Collect and verify patient demographics, insurance information, and medical history prior to appointments * Educate new patients on services, policies, and required documentation * Coordinate with clinical staff to ensure appropriate appointment types and timing * Maintain accurate and up-to-date patient records in the scheduling system * Manage appointment confirmations, reminders, cancellations, and rescheduling * Ensure compliance with HIPAA and confidentiality standards * Assist with front desk duties as needed, including check-in/check-out processes * Address patient concerns professionally and escalate issues when appropriate QUALIFICATIONS: * Previous experience in healthcare scheduling, medical office administration, or customer service preferred * Familiarity with electronic health records (EHR) systems and scheduling software * Strong organizational skills and attention to detail * Excellent communication and interpersonal skills * Ability to multitask and work in a fast-paced environment * Knowledge of insurance verification processes is a plus SKILLS & COMPETENCIES: * Patient-focused mindset with a high level of empathy and professionalism * Strong problem-solving abilities * Time management and prioritization skills * Team collaboration and adaptability * Proficiency in Microsoft Office and healthcare systems WORK ENVIRONMENT: * Medical office or clinic setting * Prolonged periods of sitting, phone communication, and computer use SCHEDULE: Full-time REPORTS TO: Office Manager or Lead Medical Assistant POSITION OVERVIEW: This role is essential in creating a positive first impression and ensuring patients receive timely, organized, and compassionate care from their first interaction with the practice. ```

Responsibilities

The New Patient Coordinator manages the onboarding process for new patients, including scheduling appointments and verifying insurance information. They serve as the primary point of contact for inquiries and ensure accurate maintenance of patient records while maintaining HIPAA compliance.