New Patient Intake Specialist - Hybrid at Advanced Diabetes Supply

Doral, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

16.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Sales, Patient Intake, HIPAA Compliance, Data Entry, MS Office, Upselling, Interpersonal Communication, Patient Demographics Verification, Insurance Verification

Industry

Description

USMED, a division of North Coast Medical Supply (NCMS), is responsible for initial and on-going communication with patients, providers, and internal departments to assure the accuracy and efficiency of a customer’s initial order of supplies. The New Patient Intake Specialist will work within the scope of responsibilities as dictated below with guidance and support from our New Patient Services leadership team. $2500 Sign On Bonus! Medical, Dental, & Vision Benefits Immediate PTO Accrual Shift: Mon-Fri 8:30 am - 5:00 pm - Every other Saturdays 9:00 am - 1:00 pm Hybrid Schedule on approval after Training: 90 days onsite - Doral, FL The NCMS New Patient Intake Specialist handles inbound and outbound calls in our high-volume call center, verifying and reviewing potential or established patients’ accounts in order to ensure our ability to provide premium customer care and service. New Patient Intake Specialist will work within the scope of responsibilities as dictated below with guidance and support from Customer Care leadership team. Essential Functions * Serves NCMS patients over the phone with initial order of diabetes testing supplies and related products. * Manages and maintains moderate call volume per day, combined inbound and outbound calls. * Provides excellent customer service while obtaining patient demographics. * Determines patients’ needs and offers products and services as applicable. * Ensures accurate and appropriate protocol is followed with each call (e.g. following script, obtaining patient demographics and insurance information). * Demonstrates confidence and clarity with each call, to close sales and maximize upsells. Meets daily and weekly performance goals. * Works closely with other departments and physician support teams to confirm patient orders are eligible for shipment. * Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information. * Maintains accurate and detailed notes in the company system. * Adapts quickly to frequent process changes and improvements. * Is reliable, engaged, and provides feedback to improve processes and policies. * Attends all department, team, and weekly company meetings as required. * Appropriately routes incoming calls when necessary. * Meets patient service quality standards. * Embraces and exemplifies ADS core values: We grow together We care We obsess over the customer experience We commit We WOW * May perform any additional responsibilities or special projects as required. * Duties and responsibilities may be subject to change based upon the needs of the department. Minimum Requirements * High School diploma or equivalent * Call center sales and/or customer service upsells and retention desirable * Demonstrated success in meeting goals and objectives * Proficiency in basic math and business calculations * Working knowledge of computer/data entry with the ability to learn new systems * Basic level of MS Office proficiency Expected Competencies * Friendly, professional and effective communications skills; able to calmly present solutions in challenging situations * Effective interpersonal skills * Clear diction and knowledge of the English language, both written and verbal * Service-orientation and aptitude to utilize proper listening skills * Self-directed accountability and reliability * Cultural competence

Responsibilities

Handle inbound and outbound calls to manage initial orders of diabetes testing supplies and related products. Ensure accuracy of patient demographics and insurance information while meeting performance goals and maintaining HIPAA compliance.