NEW STORE – Flagship Retail Associate, Mitchell & Ness at Fanatics

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Product knowledge, Sales, POS systems, Merchandising, Inventory management, Communication skills, Interpersonal skills, Cash handling, Loss prevention, Team collaboration, Math skills, Technology skills

Industry

Manufacturing

Description

WHO WE ARE We represent authentic, high-quality vintage sports apparel, honoring sports history through meticulously crafted jerseys, hats, and gear from the NBA, NFL, MLB, and beyond. Mitchell & Ness is known for its Nostalgia collections, historically accurate designs, and partnerships that bridge sports heritage with modern streetwear culture. We celebrate iconic athletes, legendary moments, and the fans who live at the intersection of sport, fashion, and culture. We’re more than just a leader in licensed sports merchandise; we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: we Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. THE OPPORTUNITY The Associate Retail is responsible for delivering exceptional customer experience through product knowledge, service excellence, and efficient execution of store operations. This role supports sales floor activities, maintains visual and operational standards, and contributes to achieving store performance goals under the guidance of store leadership. HOW YOU WILL MAKE AN IMPACT * Deliver outstanding customer service by engaging, assisting, and building relationships with customers * Support sales goals by driving product awareness, upselling, and cross-selling * Operate POS systems accurately for transactions, returns, and exchanges * Maintain sales floor standards including merchandising, cleanliness, and organization * Assist with inventory tasks including restocking, tagging, and cycle counts * Support omni-channel operations * Follow company policies on cash handling, loss prevention, and safety * Collaborate with team members to ensure smooth daily operations * Adapt to changing business needs and support peak store hours WHAT YOU BRING TO THE TEAM * 0–1+ year of retail or customer service experience preferred * Strong interpersonal and communication skills * Customer-focused mindset with a positive and proactive attitude * Basic familiarity or openness to using AI-enabled tools * Ability to work in a fast-paced environment * Basic math and technology skills (POS systems, mobile tools) * Ability to follow direction and work both independently and in a team * Flexible availability including nights, weekends, and holidays Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: · Build Championship Teams · Obsessed with Fans · Limitless Entrepreneurial Spirit · Determined and Relentless Mindset

Responsibilities

The Retail Associate is responsible for delivering exceptional customer service and driving sales through product knowledge and service excellence. They also maintain store visual standards, manage inventory tasks, and ensure accurate operation of POS systems.