New Store Opening - Customer Assistant - Hot Counter Food - Abingdon at MS

Vale of White Horse, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

13.41

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Digital Confidence, Team Player, Flexibility, Attention To Detail, Communication Skills, Adaptability, Product Knowledge, Speed, Quality Service, Quick Thinking, Workload Management

Industry

Retail

Description

Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. 12.60 p/h increasing to £13.41 p/h from 1st April Work Pattern: Sunday: 10:00-18:00 Monday: 13:00-21:00 Tuesday: 13:00-21:00 Be part of the energy and excitement of our new Hot Food counters – fast-paced frontline roles where quality, speed, and service all come together. We’re seeking passionate individuals who will serve it hot, serve it fast and serve it right first time. You’ll be a hands-on brand ambassador, confidently recommending and serving fresh, hot food options, while working at pace and under pressure At M&S, our customers don’t wait. You’ll deliver fast, safe, high-quality service while keeping standards sky-high. · Being digitally confident is essential. You’ll use in-store tools to keep orders flowing so digital confidence and quick thinking are key. · Being a team player is crucial. You’ll work closely with colleagues to meet intense customer demand and keep the service area spotless and stocked. · Flexibility is vital. The hot food offer moves fast – and you’ll need to move faster, adapting to demand across shifts. It’s hot. It’s high-pressure. And it’s full-on. Are you ready for it? Take Your Marks and apply today. Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities  · Serve our customers efficiently, both on the shop floor and at service points  · Keep the store clean and tidy, ensuring that our shelves are always stocked with product · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities  · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store. · Build expert product knowledge to sell and recommend our products and services  · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities  · High levels of customer service · Committed to delivering excellent work with great attention to detail  · Open to and acts upon feedback, asking for this regularly  · Takes accountability for planning and managing own workload efficiently · Strong communication skills · Adaptable to changing situations · Builds positive relationships by being a good listener · Good level of digital capability Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Responsibilities

The primary purpose is to deliver a great shopping experience by serving customers efficiently, championing products, and proactively engaging with them to understand their needs. Key accountabilities include maintaining store cleanliness, monitoring sales targets, and building expert product knowledge to make recommendations.