KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED (ESSENTIAL)

A minimum 2 years previous experience of working within the transport industry
Previous customer service experience essential, via telephone and email
Attention to detail
Ability to communicate at all levels
Excellent organisational skills and prioritising workload
Working to deadlines
Able to work as part of a team and on own initiative
Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon reserves the right to vary duties and add duties as they deem necessary

The key remit within the Transport Operations Specialist role is to maintain control of our operations overnight, with responsibility for ensuring that all planned activities are executed, and to make the appropriate adjustments where this has not been possible. Key roles and responsibilities include:
Organise collection and shipping of trailers to and from Dublin port
Ensure cross-checking of all customs clearance
Oversee night to night operations across all operational functions, including drivers, deliveries, incidences, and planning
Monitor all drivers real time deliveries and provide instruction and support to always ensure a high standard of customer satisfaction
Work with the pool of available drivers to address any unaccompanied trailers arriving into Dublin port
Ensure loaded trailers leaving Dublin port unaccompanied do so promptly and safely
Maintain constant communications with the warehouse team as trailers become ready for dispatch
Prepare paperwork for drivers deliveries
Provide a smooth handover to the daytime team