New/Used Car Sales Consultant Fairfax

at  DARCARS Automotive Group

QUALIFICATIONS:

• Strong communication skills with both customers and DARCARS employees
• Ability to speak multiple languages (Spanish and Chinese) is a plus!
• Demonstrated commitment to customer service
• Comfortable using video tools, Facetime, etc., to assist customers
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous sales experience preferred but not required
• Requires the ability to stand, walk, bend, twist, and stand to perform normal job functions
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must have a valid driver’s license and acceptable safe driving record
• High school diploma or equivalent (GED)
• Must be at least eighteen years of age
• Must be able to pass pre-employment screen (background)

• Conducts business in a professional and ethical manner
• Follows DARCARS approach to selling (including but not limited to):
• Greets customers with a welcoming attitude and listens to their needs
• Describes operations and features of vehicles matching customer’s needs via in-person or virtually
• Follows DARCARS test drive procedures (obtaining correct identification, following test drive route, etc.)
• Suggests optional equipment, features, warranties, for customer to purchase
• Correctly computes and quotes sales price
• Works with finance team to obtain financing, as needed
• Completes all necessary paperwork
• Arranges for delivery and registration of the vehicle
• Addresses all customer concerns and ensures customer is satisfied
• Maintains solid knowledge of brands and products; including features, specifications, pricing, options, and standard equipment
• Must be able to make an effective demonstration ride on a planned route
• Develop and maintain future prospect and customer follow-up system
• Participates in all required brand and DARCARS training
• Utilizes and familiar with online digital retailing selling tools
• May be required to use video tools to assist customers virtually with car buying process
• In conjunction with the General Manager, develops personal income goals consistent with DARCARS standards and develops a strategy to consistently meet those goals
• Complies with DARCARS policies and procedures
• Other duties as assigned