New York Customer Welcome Center Experience Lead. at HP Law

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Project Management, Communication Skills, Presentation Skills, Interpersonal Skills, Problem-Solving Skills, Attention to Detail, Consultative Selling, Organizational Skills, Teamwork, KPI Monitoring, Event Management, Content Tailoring, Executive Liaison, Briefing Coordination, Demonstration Skills, Stakeholder Engagement

Industry

IT Services and IT Consulting

Description

Description - Description - We are looking for a passionate leader to join our Customer Experience Program in New York CWC. This is a highly visible role, representing one of the world's leading IT Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who is detail oriented, with excellent communication, presentation, and people skills. This role will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. Between customer events, this role will also monitor the CWC's KPIs, execute traffic programs, and contribute to complex projects. Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 2-4 years of work experience, preferably in technical role, project management, product management, program management, marketing, or a related field or an advanced degree Superb organizational and project management skills. Excellent verbal and written communication skills. Proficient level of English. Additional languages would be a plus. Experience in Services and/or Solutions. Presentation and storytelling skills: able to select from large amounts of content and articulate it in a sensitive and targeted way. Familiarized with consultative selling. Strong attention to detail and problem-solving skills. Strong interpersonal skills; ability to work as part of a team. Ability to maintain confidentiality and handle sensitive information. Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up. Present and tailor content to introduce our showcase and solutions to customers. Able to perform and articulate demonstrations. Supports deployment and execution of customized customer experience for assigned segment/product/solutions. Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities. Coordinate with various departments to gather relevant information, Subject Matter Experts attendance and materials for briefings. Develop and maintain briefing schedules, ensuring all parties are informed of updates and changes. Liaise with executives, staff, and external stakeholders to ensure briefing objectives are met. Oversee the creation and distribution of briefing materials, such as presentations, agendas, and reports. Evaluate the effectiveness of briefings and implement improvements as necessary. Coordinates initiatives that support Customer Experiences Program

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Responsibilities

The role involves planning, managing, and facilitating executive briefings and presentations, ensuring that briefing objectives are met. Additionally, the candidate will monitor KPIs and contribute to complex projects within the Customer Experience Program.