New York Customer Welcome Center Technical Program Experience Lead at HP Law

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Program Management, Customer Experience, Data Analysis, Project Management, Technical Demonstrations, Customer Engagement, Interpersonal Skills, Organizational Skills, Problem Solving, Presentation Skills, Technical Knowledge, Video Conferencing, Feedback Mechanisms, Survey Design, Confidentiality, Resourcefulness

Industry

IT Services and IT Consulting

Description

Leads deployment and execution of the customized customer experience for assigned segment/product/solutions. Owns technical aspects of NY CWC, implementing demos and working closely with the Tech & Innovation team Demonstrates products live and recorded for briefings, webinars, and other activities. Execute troubleshooting of innovation showcases, spaces, and technology displays Conducts pre-executive briefing calls with discussion leaders and account representatives to facilitate information exchange about the customer and to identify key messages for each speaker. Creates effective agendas and customer-centric content for the briefing, to align with customer experience goals. Performs data analysis by collecting and analyzing customer data and drawing actionable insights to enhance customer experiences. Participates in designing and administering customer surveys and feedback mechanisms to gauge customer satisfaction. Works independently on moderate scope customer experience problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures. Four-year or Graduate Degree in technical field (degrees in Computer, Telecoms, Electronics, or similar engineering majors are preferred), or any other related discipline or commensurate work experience or demonstrated competence. Typically has 5-10 years of work experience, preferably in technical role, briefing program management, project management, product management, program management, marketing, or a related field or an advanced degree with little or no work experience. Technical skills to demonstrate technology to customers/partners and setup technical demos Prior customer-facing experience, with ability to understand and empathize with the needs of an enterprise customer base across industries. Proven ability to lead demonstrations and/or presentations with confidence and credibility. Experience and fluency in technical subject matter, with ability to demonstrate and discuss solutions with customers who have varying level of technical understanding. Strong organizational, planning, and project management skills, including ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines. Ability to interface effectively with all levels of management and functional disciplines. Ability to maintain confidentiality and handle sensitive information. Self-driven, detail oriented. Resourcefulness to seek solutions and support for technical issues. Familiarity with video conferencing software, presentation tools, and connectivity options. Advanced technical knowledge and experience with virtual platforms a plus. Strong interpersonal skills; ability to work as part of a team. English language fluency; demonstrated proficiency in second language a plus.

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Responsibilities

Leads the deployment and execution of customized customer experiences for assigned segments and products. Conducts technical demonstrations and troubleshooting while collaborating with various teams to enhance customer satisfaction.