POSITION DESCRIPTION:

Hamilton Urban Core is a thriving inner city health Centre and a leader in the provision of high- quality primary health services and health promotion programs. Our comprehensive health services are delivered through a dynamic team of multidisciplinary, inter-professional health providers. As an inner-city health Centre our client populations include individuals and families with chronic and complex health and social conditions, many of which are living in poverty.
The Newcomer Settlement and Orientation Counsellor provides services and supports to marginalized immigrant and refugee individuals and families in the community to assist them with their settlement, career, health and health related issues. This may include one-on-one individual services, group activities or programs, outreach to newcomer communities and linkages to mainstream service systems.

KEY REQUIREMENTS:

• Conduct comprehensive assessments to determine service needs for marginalized newcomer individuals/families and develop needs-based settlement plans (including health as a settlement issue).
• Perform general mental health assessments or facilitate referrals to appropriate mental health resources.
• Monitor and assess general settlement and health needs of newcomer groups and communities, identifying emerging trends.
• Plan and implement skill development, education, and health-related activities based on identified needs, including establishing terms of reference and identifying priority populations.
• Engage in health interventions to support healthy settlement for marginalized newcomers.
• Collaborate with newcomer community members to identify community issues and develop, monitor, and evaluate strategies and programs.
• Connect individuals to communities and facilitate cross-community networks for marginalized newcomers.
• Organize volunteer opportunities within the Centre and with partner agencies to help newcomers gain Canadian job experience.
• Organize bi-annual knowledge exchange opportunities for newcomers and facilitate community engagement for employment/self-employment.
• Maintain accurate and up-to-date client records, data, and information in line with Centre policies.
• Prepare required reports and maintain all recording systems.
• Participate in activity evaluation and recommend continuous improvements.
• Contribute to the review of internal strengths and weaknesses of the health settlement service project, model, and related services.
• Plan and engage in outreach activities to increase awareness and access for newcomer groups.
• Participate in continuing education of staff and volunteers regarding newcomer issues, needs, and service gaps.
• Commit to professional competence through ongoing education (e.g., peer interaction, literature review, conferences).
• Participate in Centre-wide activities (e.g., AGM, client-centered events, special events).
• Adhere to an anti-racism, anti-oppression, culturally sensitive, and language appropriate framework.
• Maintain strict client confidentiality.

QUALIFICATIONS:

• Registered Social Worker (RSW) or bachelor’s in social work (BSW) a strong asset
• Demonstrated experience working with marginalized individuals and communities, particularly newcomer / immigrant communities and racialized groups
• Relevant education and related work experience. Knowledge and understanding of community service sector and community health Centre
• Experience working with clients to conduct a comprehensive assessment to determine service needs and developing needs-based settlement plans that include health as a settlement issue.
• Solid experience with presentations, group assessment and group facilitation
• Knowledge of the immigrant services sector. Working knowledge of the immigrant settlement process and of issues impacting immigrant and refugee communities in the Hamilton region
• Demonstrated experience in providing a range of mental wellness supports and services for marginalized newcomers
• Working knowledge of a wide variety of community resources
• Demonstrated experience in developing and conducting outreach activities
• Excellent communication, problem solving and record keeping skills. Proficiency in the use of computers in the work environment
• Ability to work effectively as a member of a multidisciplinary, inter-professional team
• Flexible, able to work evenings and/or weekends as required
• Awareness of Hamilton Urban Core’s commitment to health equity, anti-racism and anti-oppression principles
• Demonstrated experience in developing and conducting outreach activities.
• Excellent communication, problem solving and record keeping skills. Proficiency in the use of computers in the work environment
• Ability to work effectively as a member of a multidisciplinary, inter-professional team.
• Flexible, able to work evenings and/or weekends as required.
• Proficient in English and at least one of the following languages: Somali, Swahili, Ukrainian, Hindi, Devanagari, Igbo, Hausa, Yoruba, Dari, Pashto, Arabic, Assyrian, Armenian, Kurdish and Syriac.
• Awareness of Hamilton Urban Core’s commitment to health equity, anti-racism and anti- oppression principles
  Hiring Committee – Newcomer Settlement and Orientation Counsellor
  Hamilton Urban Core Community Health Centre
  430 Cannon Street East, Hamilton Ontario, L8L 2C8
  Fax: 905-522-5374
  Email: humanresources@hucchc.com
  Hamilton Urban Core is committed to equity in employment
  Job Type: Full-time
  Pay: $47,031.91-$53,649.73 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Hamilton, ON L8L 2C8: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have Conduct comprehensive assessments to determine service needs for marginalized newcomer individuals/families and develop needs-based settlement plans - including health as a settlement issue?
• Do you have experience general with mental health assessments or facilitating referrals to appropriate mental health resources?
• Do you have experience connecting with individuals to communities and facilitate cross-community networks for marginalized newcomers?

Education:

• Bachelor’s Degree (preferred)

Experience:

• Newcomer Settlement and Orientation Counsellor: 2 years (preferred)

Work Location: In person
Application deadline: 2025-08-2

Please refer the Job description for details