Next Gen Fintech lead at Safaricom

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fintech Strategy, Product Portfolio Management, Digital Savings, Wealth Management, Agile Delivery, Customer Analytics, Risk Management, Regulatory Compliance, Commercial Acumen, Strategic Leadership, Digital Transformation, Financial Inclusion, Stakeholder Management, Data-Driven Decision Making, Platform-Led Product Design, People Development

Industry

Telecommunications

Description

What we’re looking for; In keeping with our current business needs, we are looking for a person who meets the criteria indicated below Reporting to the Chief Financial Services Officer, the role purpose is as highlighted below; The Next Gen Fintech Lead owns the end-to-end strategy, commercial performance, and product portfolio for M-PESA's next-generation financial solutions — including digital savings, investments, wealth management, and emerging fintech propositions. The role drives growth, adoption, and profitability by translating market opportunities into scalable, platform-led products that advance customer financial empowerment. Operating at the intersection of innovation, regulation, and commercial delivery, the Next Gen Fintech Lead partners with Technology, Risk, Data, and Marketing to bring differentiated fintech experiences to market at pace — building the capabilities and culture that ensure M-PESA leads the next era of African fintech. Reporting to the Chief Financial Services Officer, the role champions customer-centricity, agile execution, and operational excellence, leveraging advanced analytics and digital platforms to maximise adoption, engagement, and customer lifetime value. Reporting to the Chief Financial Services Officer, the role provides strategic leadership in scaling and optimizing next generation fintech portfolios while innovating to meet evolving customer needs and market dynamics. The role champions customer centricity, agile execution, and operational excellence, leveraging advanced analytics, personalization, and digital platforms to maximize adoption, engagement, and customer lifetime value. The role holder will: • Define the strategy and long-term vision for next generation fintech solutions in line with Financial Services objectives • Own end to end portfolio performance across digital savings, investments, and emerging fintech propositions • Drive continuous product innovation and digital enablement through platform led and agile delivery models • Champion customer centric experiences through personalization, analytics, and seamless digital journeys • Leverage data and insights to optimize adoption, engagement, pricing, and customer lifetime value • Ensure robust risk management, regulatory compliance, and governance across all fintech solutions • Enable effective cross functional and ecosystem collaboration to deliver integrated outcomes • Lead people and capability development to build high performing, future ready teams Anchored in Safaricom’s purpose of Transforming Lives, the role ensures next generation fintech solutions deliver inclusive growth, superior customer experiences, and sustainable long term value for customers and the broader ecosystem. Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025. Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population. We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25. Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation. Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels. As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.

Responsibilities

The Next Gen Fintech Lead is responsible for the end-to-end strategy and commercial performance of M-PESA's next-generation financial solutions, including digital savings and investments. The role involves driving growth and profitability by translating market opportunities into scalable, platform-led products while ensuring regulatory compliance.