ESSENTIAL REQUIREMENTS:

• GDC Dental Nurse registration
• 3 years recent practical experience
• Triage experience
• Ability to remain calm under pressure
• Good level of computer literacy
• Ability to communicate effectively
• Must be flexible
• Should be available to work a range of shifts

DESIRABLE REQUIREMENTS:

• Motivated towards further professional development
• Understanding of Clinical Governance, and audit practices
• Flexible working approach
• IT qualifications
• Call centre experience
  Successful candidates will be required to complete a one-week fulltime training programme, covering internal systems, NHS pathways assessments and call centre mentoring, followed by ‘buddy’ shifts until safe to work solo. We offer continued support throughout this role.

Working within this role you will carry out complex clinical telephone triage in a sensitive manner providing assessment, advice, and information in line with clinical pathways whilst utilising your knowledge, experience, and professional judgement, referring to other services where appropriate.