ASSESSMENT EVENINGS

We will be holding assessment evenings for candidates in our contact centres for you to get to know more about the role from our colleagues and see what it’s like to work for IC24.
The evening will give you an insight into the daily life of an NHS 111 Health Advisor, giving you the opportunity to talk to a wide range of colleagues including our Managers, Training Team and Health Advisors about the role in interactive sessions, you will also have the opportunity to demonstrate your skills and qualities in a face-to-face interview as part of the evening.
Ipswich Care Coordination Centre Assessment evening: Wednesday 23rd July 2025
For more information on what it’s like to be a Health Advisor from our current team you can watch our video here.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
For a job description and person specification please see attached.
Closing date: Friday 18th July 2025
Please note this advert may close sooner if sufficient applications are received.

THE ROLE

We are looking for passionate, patient focused individuals interested in a career as an NHS 111 Health Advisor in the Ipswich area. The ideal candidate will be calm, professional, and empathetic.
As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. It’ll be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescriptions requests, to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?
A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.

FULL-TIME ROLES:

• Standard shift patterns include a mix of early and late shifts.
• Early shifts start at 7am or 8am.
• Late shifts finish at 9pm or 10pm.
• Full-time colleagues can opt to work only late shifts (9pm or 10pm finishes).
• Weekend work is required at least every other weekend, with the option to work every weekend if desired.

PART-TIME ROLES:

• Part-time shifts are focused mainly on evening hours, with flexibility for early and late shifts.
• Early shifts: 6am-12pm (start at 6am, 7am, or 8am; finish at 10am, 11am, or 12pm).
• Late shifts: 4pm-10pm (start at 4pm, 5pm, or 6pm; finish at 8pm, 9pm, or 10pm).
• Weekend work is required at least every other weekend, with the option to work every weekend if desired.
• Weekend only shifts are also available.
  Additional hours may be available in times of peak demand.