Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Norwich

TRAINING AND START DATES

We’re looking for candidates who can start training in October or November. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.
To find out more about training to become a Health Advisor please click here.

WE CELEBRATE BRAVE IDEAS AND BRAVE PEOPLE.

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the careers team at careers@ic24.nhs.uk
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
For a job description and person specification please see attached.
careers.ic24.org.uk

We’re looking for calm, compassionate and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Norwich.
When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.
We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.
If you’re a good listener, can stay composed in challenging situations and want to make a real difference, we’d love to hear from you.
For more information on what it’s like to be a Health Advisor from our current team you can watch our video here.