WHO ARE WE?

We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location: Hybrid, with occasional travel to Ashford, Kent
Hours Available We are hiring full-time and part-time staff for a variety of shift options.

THE ROLE

Are you an experienced and currently trained Tier Two NHS 111 Health Advisor who is looking for greater flexibility and a better work life balance in Ashford or surrounding areas? Do you have at least six month’s post Pathways’ training experience and a passion for the role? Are you available for 16 to 37.5 hours per week? If so, we would love to hear from you.
You need to currently, or recently (within the last 6 weeks) have worked as a Tier Two Pathways/Health Advisor (Call Handler), living in England or Wales, with a suitable internet connection (minimum requirement - 20+ Mbps download / 4+ Mbps upload) and a quiet, private space to work from.
Although the role is based at home, you will need to travel to Ashford if circumstances change and homeworking is no longer viable. You will be required to attend one of site for training on your first day and/or further face to face training, support, or guidance if required.
As a homeworking Health Advisor, we can offer you an excellent support network as well as career development opportunities, a generous NHS pension and a competitive pay framework to progress through, as well as everything you need to get you working from home. As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office.

FULL-TIME ROLES:

• Standard shifts include a mix of early and late shifts.
• Early shifts start at 7am or 8am.
• Late shifts finish at 9pm or 10pm.
• Full-time colleagues can opt to work only late shifts (9pm or 10pm finishes).
• Full-time night shifts are available, typically 10pm to 6am (must finish no earlier than 6am).
• Weekend work is required at least every other weekend, with the option to work every weekend if desired.

PART-TIME ROLES:

• Part-time shifts are focused mainly on evening hours, with flexibility for early and late shifts
• Early shifts: 6am-12pm (start at 6am, 7am, or 8am; finish at 10am, 11am, or 12pm).
• Late shifts: 4pm-10pm (start at 4pm, 5pm, or 6pm; finish at 8pm, 9pm, or 10pm).
• Weekend only shifts are also available.
  Additional hours may be available in times of peak demand.