JOB DESCRIPTION

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

YOUR ROLE

As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required

• NICE CX One
• Strong knowledge IVR development and CCaaS(Contact Center as a Service) platform concepts
• Hands on experience of Digital channels such as NICE DFO Chat.
• Hands on knowledge on handling security implementations using TLS, OAUTH, certificates
• REST and SOAP APIs
• CTI (Computer Telephony Integration)
• Ability to train/coach/mentor team members on functional/technical/process aspects.

Preferred

• MS Azure
• Knowledge of Agile way of working.