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NICE Specialist at Greenfix Property Care

Liverpool, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

NICE WFM, AWS Connect, Workforce Planning, Real-Time Adherence, Performance Analytics, WFM Strategy, Operational Excellence

Industry

Household Services

Description

Contract Opportunity: Workforce Management Specialist (NICE WFM + AWS Connect)Contract Details: Duration: 4 weeks initially Location: 2 days a week on site - Bristol or Swansea IR35: Out of scope of IR35 We're seeking a Workforce Management expert with hands-on experience implementing NICE WFM within an AWS Connect environment. This contract role requires a deep understanding of WFM best practices, forecasting, scheduling, and optimisation in cloud-based contact center setups.Key Requirements: Proven experience deploying NICE WFM in AWS Connect Strong grasp of workforce planning, real-time adherence, and performance analytics Ability to advise on WFM strategy and drive operational excellence What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Responsibilities

The NICE Specialist will implement NICE WFM within an AWS Connect environment, focusing on workforce management best practices. The role involves advising on WFM strategy and driving operational excellence.