Company Description
Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
Job Description
Night Guest Agent (Part-time)

As a Night Agent at Fairmont Palliser, you will play a critical role in ensuring a seamless overnight experience for our guests while upholding the brand’s commitment to exceptional service. Your responsibilities include completing the night audit and overseeing all overnight front desk operations with professionalism and efficiency.

• Complete night audit procedures and overnight front desk duties accurately and timely.
• Uphold Fairmont Palliser and Front Office core standards at all times.
• Contribute to guest loyalty by consistently exceeding expectations and delivering warm, personalized service.
• Ensure the smooth and efficient operation of the Front Desk during overnight hours.
• Handle guest comments and complaints professionally, ensuring appropriate follow-up and communication with colleagues and leadership.
• Stay informed on room rates, seasonal offers, packages, and promotions.
• Manage pre-arrival tasks, including blocking rooms for special requests, VIPs, and loyalty members.
• Greet and register guests warmly and efficiently, ensuring all procedures are followed to enhance guest satisfaction.
• Issue room keys while maintaining strict adherence to security protocols.
• Handle guest departures professionally, including express checkout and encouraging return visits.
• Respond to guest inquiries promptly and accurately.
• Accurately count and balance your cash float and night audit at the end of each shift.
• Maintain clear and concise communication with team members and leadership during shift handovers.
• Ensure guest and colleague safety by maintaining knowledge of emergency and evacuation procedures, including operation of the fire panel.
• Attend regular Front Office meetings and training sessions.
• Deliver consistently superior guest service throughout all stages of the guest journey—pre-arrival, arrival, stay, and departure.
• Perform other duties as assigned.

Qualifications

• Previous Front Desk experience is an asset
• Must be available to work overnight shifts
• Diploma in Hospitality Management or a university degree is considered an asset
• Proven ability to handle guest concerns with professionalism and efficiency
• Proficient in hotel property management systems (e.g., Opera, PMS, or similar)
• Basic math and accurate cash-handling skills
• Personable, professional, and well-presented with excellent communication and interpersonal skills
• Strong problem-solving skills with keen attention to detail
• Ability to work independently and remain alert and focused throughout night shifts
• Strong multitasking and time management capabilities

Additional Information

• Complete night audit procedures and overnight front desk duties accurately and timely.
• Uphold Fairmont Palliser and Front Office core standards at all times.
• Contribute to guest loyalty by consistently exceeding expectations and delivering warm, personalized service.
• Ensure the smooth and efficient operation of the Front Desk during overnight hours.
• Handle guest comments and complaints professionally, ensuring appropriate follow-up and communication with colleagues and leadership.
• Stay informed on room rates, seasonal offers, packages, and promotions.
• Manage pre-arrival tasks, including blocking rooms for special requests, VIPs, and loyalty members.
• Greet and register guests warmly and efficiently, ensuring all procedures are followed to enhance guest satisfaction.
• Issue room keys while maintaining strict adherence to security protocols.
• Handle guest departures professionally, including express checkout and encouraging return visits.
• Respond to guest inquiries promptly and accurately.
• Accurately count and balance your cash float and night audit at the end of each shift.
• Maintain clear and concise communication with team members and leadership during shift handovers.
• Ensure guest and colleague safety by maintaining knowledge of emergency and evacuation procedures, including operation of the fire panel.
• Attend regular Front Office meetings and training sessions.
• Deliver consistently superior guest service throughout all stages of the guest journey—pre-arrival, arrival, stay, and departure.
• Perform other duties as assigned