POSITION SUMMARY:

To build relationships with people: members, staff, volunteers, donors and community leaders. To teach and model the four values of caring, honesty, respect and responsibility. Perform the essential functions and area specific duties as required.

QUALIFICATIONS:

1. High School or equivalent degree required
2. 1 Year Customer Service Experience required
3. Excellent personal computer skills
4. Proper keyboarding technique with a minimum of 35 words per minute with 10-key experience
5. Highly attentive to detail
6. Ability to relate effectively to diverse groups of people from all social and economic segments of the community
7. Weekend Availability
   Job Type: Part-time
   Pay: $15.00 per hour
   Expected hours: 9 – 15 per week

Benefits:

• Employee discount

Shift:

• 4 hour shift
• Day shift
• Night shift

Ability to Commute:

• Decatur, IL 62526 (Required)

Work Location: In perso

1. Greet members and guest.
2. Provide for a customer-friendly, orderly and efficient Membership operation including check-in, receipting, access control, tours, telephone and reception functions.
3. Become an expert on the YMCA and its programs so that accurate and up-to-date information is given on programs, fees, and fee structure.
4. Serve as a YMCA membership sales representative, encouraging YMCA membership purchase and use.
5. Maintain a positive and organized work environment contributing to a friendly and inviting atmosphere both emotionally and physically.
6. Assist in clerical and detail-oriented work such as mailings and phone calls as work flow and work demands allow.
7. To work within the established policies and procedures that help the YMCA serve the community and meet its mission.
8. Be able to articulate the YMCA’s Mission, values and benefits.
9. Ask members to contribute to the annual campaign.
10. Accountable for happy, satisfied and welcomed members and guests.
11. Accountable for accurate cash outs.
12. Attend regularly scheduled staff meetings.
13. Be open, friendly and approachable to members. Frequently ask if there is any way you can help.
14. Follow the staff dress code for position.